HPAYT FAQs

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Hybrid Pay-As-You-Throw (HPAYT) Waste Collection System 


Frequently Asked Questions (FAQs)


Section I: General Information


Q: What is the Hybrid Pay-As-You-Throw (HPAYT) Automated Curbside Collection Program?
A: HPAYT is a system where customers are billed based on their household’s trash output. Trash carts are collected by a vehicle equipped with an automated arm, which lifts the trash cart from the ground, and dumps the contents into the vehicle. If a customer has more trash than their cart can hold, plastic overflow bags, imprinted with the Town seal, are available for purchase at local retail establishments.

Q: When will automated trash collection begin in Brookline?
A: HPAYT automated trash collection will begin on Tuesday, May 30, 2017. Old barrels will be collected for recycling if they are placed upside-down next to the black trash cart through June 9thm on the regular collection day. 

Q: When and how will my bill change? 
A: The first refuse bills under the new rate structure are generated on July 1, 2017. Rather than billing all customers at a flat rate of $200 per year (as Brookline residents are accustomed), each subscriber is billed in a tiered system, where the size of the trash cart they choose determines their annual refuse costs. For more details on pricing, see the chart on page two (2).

Q: I am a Town Refuse Collection subscriber, but I did not choose a cart before the deadline. What happens now?
A: If a cart was not chosen by March 10, 2017, one (1) 35 gallon cart will be delivered to each unit at the residential address on file. 

Q: When will I receive my black trash cart?

A: Trash carts will be delivered to the residential address on file beginning on May 8, 2017.

Q: When is the Trash Cart Swap grace period?

A: Trash carts may be swapped once, for any reason, between the dates of May 30, 2017 through June 16, 2017, without impacting refuse billing. No Cart Service Fee will be assessed during this grace period. 

Q: I am unable to roll a cart to my curb. What are my options?

A: In extenuating circumstances, residents who subscribe to Town refuse collection may qualify for a Trash Cart Waiver. Waivers will be considered for residents who are unable to physically maneuver a wheeled trash cart curbside on collection day, and for residents with geographic obstacles such as multiple flights of stairs. Applications are available for download at brooklinema.gov/dpw, and will only be considered after a required inspection by a Sanitation Division supervisor.
Click here to download an application.

Q: My cart is usually spacious enough, but I have more trash than usual this week. What are my options?

A: Subscribers may purchase plastic overflow bags (30 gallon/25 lbs. capacity) imprinted with the Town seal at local retail establishments. This is the only bag permissible for trash collection.  Overflow bags are sold in a roll containing 5 bags for $15.

Q: How do I schedule an appointment for Bulky Item Collection?
A: Bulky items (furniture, mattresses, TVs, appliances, etc.) are collected on the regular trash day, by appointment only. Customers must call (617) 730-2156 or email dpwinfo@brooklinema.gov and schedule any and all bulky item pickups at least one week ahead in advance. Any item that is not scheduled will be left curbside, and the resident will be issued a violation notice. 

HPAYT Waste Cart Descriptions


Waste Cart Options Chart

Section II: New Subscribers



Q: How do I sign up for Town refuse collection?
A: Residents of, and commercial businesses operation in, Brookline may sign up for Town refuse collection at any time. The application procedure follows:
  1. Obtain a Refuse Agreement Application:
    a. Email refusebilling@brooklinema.gov and include New Refuse Account Request in the subject line.
    b. Visit the DPW Administration Office; located on the 4th floor of the Brookline Town Hall, at 333 Washington Street. 
    c.Download an Application from brooklinema.gov/dpw
  2. Fill out a Refuse Agreement Application, and return it to the DPW office on the 4th floor, at the Brookline Town Hall either in person, by mail, or via email. See application for details.
    a.Include a letter from current trash collection company indicating cancellation of service, and the date of cancelation. 
    b.Processing of the application may take up to 30 days. The DPW will deliver, to the residential address, the recycling and trash carts chosen on the application by the customer. 
Q: How do I choose a recycling and/or trash cart?
A: New subscribers to Town Refuse Collection choose carts on the Refuse Agreement Application.  

Q: When will I receive my first bill?
A: Town refuse collection customers are assessed at an annual rate, broken down into four (4) quarterly payments. Billing invoices are generate on the first day of the following months: July, October, January, April

Q: How do I know which trash cart is the best choice?
A: This question is difficult to answer, as each resident has their own habits to consider. DPW suggests keeping track of the number of trash bags placed at the curb each week, and using the chart above as a decision-making guide. 

Q: How do I dispose of my old trash bin or barrel?

A: Call 617-730-2156 or email dpwinfo@brooklinema.gov to coordinate pickup of your old waste bin or barrel.

Section III: Cart Exchanges, Additions, & Returns



Q: May I exchange my current cart for another size, or add an additional cart to my account?

A: Yes. Subscribers may make changes to their recycling and/or trash cart(s) at any time. In most cases, the account will be assessed a Cart Service Fee. Any changes to trash cart sizing, or additional carts ordered, will be reflected in the quarterly bill immediately following the change to the account. Subscribers may add an additional recycling cart to their refuse account without increasing their annual refuse costs.  

Q: What is a Cart Service Fee?
A: The Cart Service Fee is $25, and is effective beginning June 17, 2017. This fee is assessed to cover the costs of retrieving and sanitizing previously used recycling and/or trash carts, as well as delivering new carts. The fee will appear as a line item on the quarterly bill immediately following the cart exchange or delivery of additional carts. 

Q: In which situations will I be charged a $25 Cart Service Fee?
A: There are four (4) situations which result in a subscriber being assessed a $25 Cart Service Fee:
  1. Customer exchanges the recycling or trash cart of one capacity for a recycling or trash cart of another capacity.
  2. Customer orders an additional a recycling or trash cart.
  3. Customer switches from Town collection to private service (DPW will collect carts).
  4. A recycling or trash cart is stolen, or goes missing, and must be replaced (DPW will investigate).
    Please Note: If a recycling or trash cart is damaged and must be replaced, no Cart Service Fee will be assessed. 

Section V: Condo Associations, Multi-Unit Properties, Landlords, and Property Managers



Q: I live in, or maintain, a multi-unit dwelling. What is my responsibility?
A: Brookline condo associations, property owners, landlords, and property managers are responsible for placing recycling and trash cart orders.
  1. The minimum rate for each unit at any given property is $190 per year. Multi-unit properties must select a minimum of one (1) trash cart per account. These properties may choose any combination of trash carts to contain refuse for the building, but will not pay less than the sum of $190 multiplied by the number of units at the property. 

    For example: A 3-unit property may choose a 95 gallon trash cart to cover their building. Their annual rate is ($190) x (3 units) = $570.
  2. Any applicable Cart Service Fees will be billed to the refuse account, not to the residential unit.

Section IV: Cart Damage, Theft, and Loss



Q: I am worried someone will steal my recycling or trash cart. How is the DPW addressing my concern? 
A: The DPW understands these concerns, and has taken steps to alleviate them:
  1. All black trash carts have a serial number printed on the front panel of the container. Records are kept concerning which serial numbers are connected to each Town Refuse account.
  2. The Sanitation department will perform periodic spot checks to ensure that customers are using the trash cart they ordered.
  3. If a cart goes missing, the Sanitation Department will investigate, and attempt to locate the cart. 

Q: What can I do, as a subscriber, to prevent cart theft?

A: Whenever possible, subscribers should secure their trash and recycling carts inside a garage, behind a fence, or in another location on their property. Subscribers may choose to apply stickers (such as those used on mailboxes) indicating their address on the top of their recycling and trash carts. 

Q: What should I do if I discover my cart is missing?
A: Contact the DPW Admin Office at (617) 730-2156 to report missing carts. 


Updated May 17, 2017
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