Department Dashboard

PERFORMANCE / WORKLOAD INDICATORS
INDICATOR FY2012
ACTUAL
FY2013
ACTUAL
FY2014
ESTIMATE
FY2015
ESTIMATE
Application Management
Enterprise Applications Maintained 9 11 13 13
% Uptime 99.25% 99.87% 99.87% 99.87%
Departmental Applications Maintained N/A 7 9 11
BrooklineMA.gov  Site Visitis 587,098 630,000 693,000 796,950
BrooklineMA.gov Mobile site Visits 18,776 3,182 7,869 9,049
%Uptime N/A 99.60% 99.70% 99.70%
Web Pages Maintained 1,015 1,108 1,108 1,108
Brookline.k12.ma.us Site Visits 345,125 319,196 351,000 403,650
%Uptime N/A 99.60% 99.70% 99.70%
Webpages Maintained 197 275 275 275
Public List Servs Managed 108 108 108 108
BrookONLine Downloads 216 1,200 1,320 1,350
# of Standard GIS
Maps Avail. 215 356 359 360
E-Commerce:
Transactions 63,126 68,896 75,000 80,000
Dollar Value  $9,922,136 $13,860,790 $15,000,000 $16,000,000
Cost to Town $62,095 $85,715 $90,000 $95,000
Network Operations
Network Connected Sites 33 36 38 38
Help Desk Operations
IT Work Orders Completed 3,400 3,400 5,000 5,000
First Call Resolution % 61% 61% 70% 70%
Supported Items:
Phone Switches 3 3 3 3
Desktops 280 280 280 280
Telephones 1,480 1,480 1,480 1,480
PC's Upgraded 98 98 71 49
Servers Upgraded 2 2 1 1
Domain Users Supported 477 477 477 477