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PERFORMANCE / WORKLOAD INDICATORS
INDICATOR FY2012
ACTUAL
FY2013
ACTUAL
FY2014
ESTIMATE
FY2015
ESTIMATE
Permits Issued: 6,123 6,141 5,750 5,800
Building Permits 1,821 1,887 1,825 1,830
Electrical Permits 1,380 1,358 1,335 1,350
Plumbing Permits 1,273 1,261 1,200 1,225
Gas Fitting Permits 987 949 900 925
Mechanical Permits 385 419 300 325
Sprinkler Permits 14 19 30 30
Occupancy Permits 182 138 150 150
Other 81 110 100 100
% of Permit Applications Available Online N/A 5% 4% 8%
% of Transactions Paid with Credit Card N/A 6% 7% 10%
Certificates Issued 274 271 300 325
Builders Licenses 33 36 45 45
Inspections:
Common Victualler 140 140 150 150
Lodging House Insp. 51 51 51 51
Violation Notices Issued 25 32 25 35
Court Complaints Filed 8 4 8 8
Board of Appeals Cases 71 70 70 70
Vouchers Processed 1,500 1,350 1,500 1,500
Committees of Seven 3 5 7 8
Public Building Maintenance:
Maintenance Contracts 15 15 15 15
Contractor Service Orders 1,600 1,663 1,600 1,600
In-House Work Orders 4,367 4,100 4,200 4,200
% of Work Orders Completed in Less Than 3 days N/A 36% 45% 45%
Utility Use:
Town Hall 
Electricity (KWH) 703,104 719,856 705,000 710,000
Natural Gas (Therms) 21,625 23,030 23,000 23,000
Oil (gallons) 210 0 0 0
Water & Sewer (CCF) 1,388 1,602 1,400 1,400
School Buildings
Electricity (KWH) 7,254,086 7,171,895 7,357,000 7,437,000
Natural Gas (Therms) 414,096 531,241 660,000 680,000
Oil (gallons) 120 0 2,000 4,000
Water & Sewer (CCF) 13,158 15,136 14,500 14,000