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PERFORMANCE / WORKLOAD INDICATORS
| INDICATOR | FY2012 ACTUAL | FY2013 ACTUAL | FY2014 ESTIMATE | FY2015 ESTIMATE |
|---|---|---|---|---|
| ENGINEERING/ TRANSPORTATION | ||||
| % of Roadway Rehab | 2.0% | 7.0% | 3.0% | 4.0% |
| Average Pavement Condition Index (PCI) For all Streets and Road Segments | N/A | 66 | 66 | 67 |
| Overnight Parking Spaces (average utilization) | 103 | 84 | 84 | 84 |
| Street Permits | 685 | 813 | 815 | 825 |
| Public Utility Construction Reviews | 4 | 7 | 5 | 5 |
| Traffic Counts | 40 | 47 | 45 | 45 |
| CATV Plan Review | 1 | 0 | 0 | 0 |
| Plot Plan Approvals/Inspections | 41 | 33 | 35 | 35 |
| Contracts Administered | 34 | 26 | 25 | 25 |
| Reduction of Motor Vehicle Speed Post-Traffic Calming Measures | N/A | 5.3MPH | > 5MPH | >5MPH |
| Taxi Cab Licenses | 185 | 185 | 185 | 185 |
| Inspections of Town Licensed Taxi Cabs | 390 | 400 | 400 | 400 |
| Moving/Construction Signs | 6,000 | 8,000 | 8,000 | 8,000 |
| Parking/Traffic Inquiries | 5,200 | 5,200 | 5,200 | 5,200 |
| Parking Permits: | ||||
| Commercial | 570 | 667 | 650 | 650 |
| Residential | 1,774 | 2,077 | 2,000 | 2,000 |
| Temporary | 5,700 | 6,800 | 6,000 | 6,800 |
| HIGHWAY | ||||
| Snow Accumulation | 10" | 71" | 43" | 43" |
| Snow Removal By-Law Enforcement: | ||||
| Warnings Issued | 184 | 89 | 100 | 100 |
| Citations Issued | 29 | 17 | 30 | 30 |
| Concrete Sidewalks Placed (cubic yards) | 939 | 756 | 850 | 900 |
| Asphalt Installed (tons) | 1,024 | 656 | 800 | 800 |
| Recycled Roadway Products (tons) | N/A | 1,704 | 1,700 | 1,700 |
| Street Cleaning (tons) | 1,319 | 1,365 | 1,400 | 1,400 |
| Sign Installations | 668 | 683 | 600 | 800 |
| Traffic Signal Repair Calls | 79 | 99 | 100 | 100 |
| Fire Alarm Service Calls | N/A | 75 | 80 | 80 |
| Parking Meter Repairs | 3,141 | 2,562 | 2,500 | 2,500 |
| Service Calls | 4,091 | 6,685 | 6,500 | 6,500 |
| Pavement Markings: | ||||
| Crosswalks | 342 | 545 | 550 | 600 |
| Lines | 449,651 | 440,000 | 440,000 | 440,000 |
| Street Light Outages | 1,336 | 1,113 | 1,000 | 900 |
| % of CDL Drivers Drug/Alcohol tested | 75% | 75% | 75% | 75% |
| Statutory Inspections of Town-owned Vehicles | 370 | 395 | 370 | 370 |
| Scheduled Vehicle Preventative Maintenance Work Orders | 792 | 1020 | 1000 | 1000 |
| Automotive Technician Training Session Hours | 170 | 170 | 200 | 200 |
| SANITATION | ||||
| Solid Waste (tons) | 9,355 | 9,104 | 9,100 | 9,000 |
| Collection/Disposal Cost per ton | $271 | $285 | $300 | $300 |
| Recycling (tons) | ||||
| Commingled/Paper | 5,643 | 5,253 | 5,400 | 5,500 |
| Cost per ton | $150 | $182 | $172 | $177 |
| Metal | 59 | 40 | 50 | 50 |
| Composting (tons) | 3,627 | 3,552 | 3,500 | 3,500 |
| % of Solid Waste Diverted Due to Recyc./Compost | 48% | 49% | 50% | 51% |
| Commercial Refuse Establishments | 53 | 53 | 50 | 50 |
| PARKS AND OPEN SPACE | ||||
| Wetlands Permits and Certificates Issued | 5 | 7 | 5 | 6 |
| Turf Grass Restoration Program (acres) | 162 | 44 | 120 | 120 |
| Graffiti Removed (# sites) | 52 | 14 | 20 | 20 |
| Landscape Improvements to School Grounds (acres) | 50 | 26 | 45 | 45 |
| Vandalism Repairs | 0 | 0 | 10 | 10 |
| Maintenance Requests Closed within 3 days | N/A | 85% | 85% | 85% |
| Public Shade Trees: | ||||
| Removed | 160 | 142 | 150 | 150 |
| Planted | 285 | 242 | 250 | 250 |
| Dangerous Limbs and Hangers Removed | 510 | 470 | 500 | 500 |
| Pruning and Lifting Trees on Streets (Number of streets) | 18 | 8 | 20 | 12 |
| Citizen Requests for Pruning of Town-owned Trees | 466 | 496 | 450 | 450 |
| Tree Lawns Loamed & Seeded | 0 | 0 | 1 | 0 |
| Cemetery: | ||||
| Burials | 69 | 72 | 70 | 70 |
| Headstones Set | 21 | 30 | 25 | 30 |
| Plots sold | 49 | 27 | 50 | 40 |
| WATER/SEWER | ||||
| Water Demand - MGD | 5.10 | 5.35 | 5.15 | 5.25 |
| Average Daily Sanitary Flow - MGD | 10.53 | 9.13 | 9.25 | 9.25 |
| Unaccounted Water - % | 9.8% | 10.0% | 9.7% | 9.8% |
| Catch Basin Cleaning: | ||||
| Number of Basins | 2,273 | 2,521 | 2,600 | 2,600 |
| % of Total Basins | 78.7% | 87.2% | 90.0% | 90.0% |
| Total Sediments (tons) | 1,127 | 1,060 | 1,150 | 1,150 |
| Cross Connection Revenue | $119,730 | $96,980 | $100,000 | $100,000 |
| Complaint Responses: | ||||
| Water | 364 | 475 | 450 | 450 |
| Sewer | 198 | 215 | 200 | 200 |
| Service Responses | 662 | 850 | 750 | 750 |
| Service Pipes Installed | 166 | 178 | 180 | 180 |
| Hydrants Repaired/Replaced | 53 | 56 | 60 | 60 |
| Sewer Structures Repaired | 112 | 194 | 150 | 150 |
| Sewerage Blockages Repaired | 26 | 40 | 40 | 40 |