Pay By Phone

Choose to either "Sign Up" or "Log In"

If this is your first time using the App, you should select "Sign Up." This will bring you to a page where you can select how you would like to login into your account:

If you choose to login through Facebook, you will be immediately redirected to a page to begin setting up your account. The app will generate a temporary Pin number for you that you have the option of resetting. If you selected by Phone or Email, you will be prompted to provide further information so you can be sent a verification code.

You will then be directed to this screen, where you will enter the sent verification code:

Once the code is verified, you will set up your account with a Pin through this page:

Follow these steps to set up your parking payment:

Enter your zone number:

Enter your space number:

Select how long you want to park:

Enter your payment information:

Please note that you will only have to set up payment once. The app will keep a record of the card you use and will save it further use.

FAQs

Getting Started

How do I use Passport/How do I pay with my phone?

Download the Passport Parking app from the App Store or Google Play. A web version of Passport is also available. Please note: your wireless carrier’s message and data rates may apply.

What is the zone/parking spot number and how do I find it?

The zone and parking spot numbers are required to start your parking session and identifies where you are parked. You can find both numbers located on the decal on the parking meter. HINT: The entire Town of Brookline is zone 2445 and the space number is the meter number for on-street meters and the space numbers in the parking lots!

How do I fund a wallet?

To fund a wallet, you must initiate your first parking session. You will have the option to load the wallet during the payment selection step. HINT: The Town of Brookline wallet provides $1.25 in free parking for every $20 loaded. So pay $20 and get $21.25!

Why doesn’t the meter change/How does enforcement know I paid?

Although the meter reads red/expired, Parking Control Officers will see the payment on their devices.

How do I know my parking session has started?

When using the application, you will know your parking session has successfully started once you see the countdown timer on the screen.

Is there a fee for pay by phone?

Yes. In order to offset the fees associated with the service and credit card fees, there is a $0.15 per transaction fee from Passport and a $0.50 per transaction credit card fee.

Managing Additional Features

How do I extend my time?

One of the major benefits of using Passport Parking is the ability to increase time on your meter remotely.

There are two ways to extend your parking time.

When on the “Active Session” screen that has the parking timer, click “Session Options”, then click “Extend”. You can then choose to add additional time.
When you have only a few minutes left, you will receive a notification (if you allow notifications from Passport) that your time is about to expire. The app will then ask you if you would like to extend your time. If you select "Yes", you will be redirected to the "Extend" page. HINT: If you can’t extend your time it could be because you have already reached the maximum stay allowed for that parking meter.

How do I view my parking history/get receipts?

To view your parking history you can use the app or website. Click ‘Parker History’ in the side menu and you’ll be able to view previous parking sessions and access receipts.

How do I manage alerts/reminders?

Can I park multiple cars?

You can start additional parking sessions by clicking ‘New Session’ in the side menu.

Managing the App

Where is the menu located?

The menu button is the icon with the three white lines in the left-hand corner of the screen.

On the menu you will find:

Screen shot shows a mobile phone with the Pay By Phone app open. A menu expanded on the left side.

How do I add/delete a payment card?

Login and select ‘Payment’ from the side menu. Select ‘Add Card'. Enter your new card information and check the ‘Save Payment Info’ if you wish to save this card for future use. To delete a card, select ‘Payment’ from the side menu and choose the card you wish to remove, then ‘Delete Card’.

How do I add another vehicle to my account?

What is the difference between a verification code and my PIN number?

The verification code is a 3 digit code that verifies you have entered in the correct cell phone number or email when signing up. The PIN number is a four digit number of your choice that you will login with.

How do I reset my PIN?

To change your PIN you will login to the app or website and select the ‘Reset Pin’ button on the first page. It will then ask you for your current card information on your account for security reasons. If you don’t know your old card information please send an email to [email protected].

How do I change the email address on my account?

To change your email address you can use the app or website. Login and select ‘Profile’ from the side menu and then update your email.

For any issues you may encounter with the app contact Passport via the app. For all other questions about parking contact the Transportation Division at 617-730-2177.

Pay By Phone

HOW TO USE THE APP

FAQs

Getting Started

Managing Additional Features

Managing the App

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Transportation Division of DPW

Hours

Amy Ingles

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