Evolving Regulations & Best Practices
last updated 5/29/2020 5:30 pm
COVID-Related Best Practices: planning for reopening
Governor Baker has extended the extension of non-essential businesses closure to May 19th and has issued a phased plan to reopen the economy amid the COVID-19 pandemic.
In the meantime, many of our businesses are preparing now as their operations are allowed to gradually resume. Below are ideas and resources with sources cited. The Town will update this page as further guidance is issued by the state and Brookline Public Health. Currently, Public Health has issued guidance for food establishments that continue to be open to the public as an essential business and general cleaning and disinfection guidance.
- Brookline Chamber of Commerce Business Forum (you do not need to be a Chamber member, discussions are private to businesses that join as members)
- Communication to Customers - in your marketing, show customers how you are keeping your employees & customers safe! We are hearing from many residents and neighborhood associations eager to support local businesses, and learning about reopening stores through their social networks. Many customers returning to the marketplace are purchasing first from businesses that are explaining their safety protocols. Photos of safe, hard-working employees of local businesses are very often reposted!
- Retail ideas, courtesy of Beth Venti at Wild Goose Chase
- Hand sanitizer at entrance and counters, one way loop around the store, tape the floor every 6 feet to give an awareness of social distancing
- Steam heat (212 degrees) clothes and hangers after someone tries them on
- Signs - to discourage unnecessary touching of products
- Supplies & services sources (email Kara Brewton if you would like to add resources here):
- State Portal opened May 18th
- Plexiglass barriers - note this does not require a building permit, and there is not a Town-mandated specification. Here are some Brookline Businesses that can help:
- Contactless thermometers (helpful for staff screening; please make sure they are for human use - not food, cooking, or mechanical systems!)
- contactless thermometers via email@example.com as recommended by other Brookline businesses
- Cleaning Supplies, Masks/Gloves, Hand Sanitizers & Dispensers, Signage for Customers - please make sure you read Brookline Public Health Department’s cleaning & disinfection guidance before ordering disinfectants
TEMPORARY BUSINESS OPERATIONS & REGULATIONS DUE TO COVID-19
- #ShopBrookline Signage Program: In partnership with the Brookline business community, the Town of Brookline has created a coordinated storefront signage program to fill Brookline’s commercial areas with bright, positive messaging and clearly communicate how Brookline businesses are open for business during COVID-19.
- Guidance on Cleaning: The Brookline Department of Public Health has prepared a Cleaning & Disinfection Guidance document for businesses (and residential buildings). Within that Guidance is a link to disinfectants that the EPA identifies as effective against COVID-19.
- Grocery Options: If you currently have a food establishment permit, a retail food permit, or a limited food retail permit - yes, you can sell grocery items to your customers. Please just send an email to your health inspector about any new types of food items you’re selling and how you plan on safely storing them – done!
- Plexiglass Barriers: A building permit is not required for the installation of plexiglass barriers and there are no specific design standards from the Public Health Department. The state now does allow businesses to have a limited number of employees in order to fulfill online and phone orders.
- Storefront Signage Enforcement Temporarily Suspended: As of April 14, Brookline’s Building Commissioner will significantly relax storefront window signage requirements for the remainder of the State of Emergency, on the condition that any temporary interior signage (e.g. banners, posters, illuminated signs) installed during this time must be removed once the State of Emergency is lifted. For temporary illuminated signs, plug-in signs are recommended, and any hard-wired temporary illuminated signs should be installed by a licensed electrician to ensure safety. Existing restrictions on sandwich board signs will continue to be enforced.
- Delivery/Carry Out Signage: Many essential businesses have created or increased their delivery or curb-side pick-up options as well to accommodate social distancing efforts. To support Brookline businesses as they transition to delivery-only operations, the Town has put up “Delivery/Carry Out Only” 15-minute parking signs at various locations throughout Brookline’s commercial areas. The locations of these 15-Minute Delivery Only signs can be found here. (Note: Many thanks to Hugh Mattison, TMM5 for creating this reference map.) Please contact Meredith L. Mooney, Economic Development Planner, at firstname.lastname@example.org with any questions about this initiative or to request a sign.
Beer and Wine Delivery/Takeout Permitted: As of Friday, April 3, Massachusetts restaurants, bars, etc. with on-premises licenses are now able to sell malt beverages and wine for off-premises consumption for the duration of the Governor’s declared state of emergency. Additional information and guidance from the Alcoholic Beverages Control Commission (ABCC) can be found here.
- Revised Requirements for Brookline Food Establishments (Effective April 10): On April 6, the Brookline Department of Public Health issued additional health and safety requirements for food establishments. Effective April 10, all food establishments deemed essential by the state order must follow the new requirements outlined here.
- Should businesses that are just starting to begin construction continue plans to build out their space? The Building Department has continuously been processing construction permits online. Please start the building application process online, and your building inspector will be in touch with you to schedule any on-site meetings as local and state orders allow. Please be patient with our response time as the Town continues to try and remain open for business, safely.
- The Baker-Polito Administration has designated some businesses and other organizations that provide essential services and workforces related to COVID-19 to be allowed to continue operating brick and mortar facilities during this time. The current list, additional guidance, and FAQs regarding essential businesses can be found here.
Businesses and organizations not on the list of essential services are encouraged to continue operations through remote means. A limited number of employees are now allowed to be present within businesses to fulfill online and phone orders. Brookline officials ask that you clearly post that you are closed to the public and point people to your online platforms. Additional information is available on the state’s COVID-19 Resources and Guidance for Businesses page.
Non-COVID related evolving regulations:
- Parking Meter Rate & Commercial Parking Permit Increase
- Tobacco Restrictions - Article 27 (this Warrant Article will likely be delayed to a late summer/fall Town Meeting)
COVID-Related Evolving Regulatory Topics
- Call to cap food delivery commission fees - The Select Board discussed this topic last on April 28th; jump to the time stamp 1:35:09 and watch their discussion from April 28th. The Select Board will be sending a letter to the Massachusetts Restaurant Association, and we will post that here once that happens. The Brookline Chamber of Commerce is surveying Brookline restaurants to gather data requested by local and state officials; please help further discussion by participating in this survey! Finally, we are closely tracking pending New York City legislation.