The DPW recognizes that the needs of our customers will change over time. If the size of your trash or recycling cart does not work for your household, you may request a cart swap, or exchange, at any time. Customers may also request additional carts. Making changes to your cart size may impact your annual refuse fee. Requests for the purposes of exchanging or ordering carts will be addressed in the order they are received.
Residents may choose from three cart sizes:
The annual refuse fee (billed quarterly) is based on one (1) trash cart per residential unit, and are invoiced based on the carts chosen, with two exceptions:
Recycling carts are included in the annual refuse fee at no extra charge.
You will be contacted by a member of the Sanitation Department to arrange delivery of your trash cart using the information you provide.
Recycling carts are generally delivered within 10 business days of a submitted request. If a delay is anticipated, the customer will be contacted.
Questions and concerns regarding the status of a cart order should be directed to (617) 730-2156 or email Public Works.