Brookline's ADA Coordinator Services

The Town of Brookline does not discriminate on the basis of disability in admission to, access to, or operation of its programs, services, or activities. The Town of Brookline does not discriminate on the basis of disability in its hiring or employment practices.

ADA Coordinator Designation Form (PDF) 

The ADA Coordinator Designation form is required by Title II of the Americans with Disabilities Act (ADA) and by Section 504 of the Rehabilitation Act of 1973. Questions, complaints, or requests for additional information may be sent to Sarah E. Kaplan, ADA /Section 504 Coordinator at [email protected] or (617) 730-2329.

ADA Grievance Procedure (PDF)

The Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (ADA). It may be used by any person who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by and within the Town of Brookline.

Assistive Listening Device Notice (PDF)

Assistive Listening Devices are now available for resident use at Town of Brookline meetings and events. Assistive Listening Devices are amplifiers that bring sound directly into the ear that are frequently used by individual with hearing impairments. They separate the sounds, particularly speech, that a person wants to hear from background noise. They improve what is known as the “speech to noise ratio.”

The Town of Brookline has (2) FM Assistive Listening Device Transmitter and (4) receivers that are available for public use for any Town of Brookline public meeting or event. The Assistive Listening Device Kit is located at the Public Safety Building at 350 Washington St. Users may pick up devices themselves or alert the Town employee or chairperson of the meeting or public that they require a device for accessibility.

Effective Communication and Reasonable Accommodations (PDF)

Persons with disabilities who need either auxiliary aids and services for effective communication, written materials in alternative formats, or reasonable modifications in policies and procedures in order to access programs and activities of the Town of Brookline are invited to make their needs and preferences known to the ADA Coordinator.

This notice is available in alternative formats upon request from the ADA Coordinator.

Ramp Loan Program

Ramp Loan Program (accessible text)

What does it offer?

Residents can temporarily borrow a ramp to increase access to their home or a community event.
The program has two foldable metal ramps:

  • (1) 6 foot ramp
  • (1) 3 foot ramp

What should I know about the ramps before borrowing one?

Measure the step where you plan to place the ramp. To ensure the ramp is safe for everyone, for every 1 inch of rise, you should have at least 12 inches of ramp.

Example: If your step is 4 inches high, you would want the 6 foot ramp.

It is not recommended to combine the ramps to make one 9 foot ramp or to ramp multiple steps. There is no way to physically secure the ramps together, which makes the transition between them unstable.

What if my step is too big or I need to ramp multiple steps?

You can contact a local ramp company, such as:

  • Next Day Access
  • Amramp

Or you can check with:

  • Wilmington Friendship Lodge
  • MassMatch

For help or more information, or to borrow a ramp, please contact:

Sarah E. Kaplan
ADA Coordinator
[email protected]