Emergency Notifications (AlertBrookline)

Click to Sign Up
Or, to enroll on a mobile device, text "alertbrookline" (all one word) to 99411.

Click to Unsubscribe

Questions? Issues with an existing account?

Email [email protected]

Emergency Alert SystemAlertBrookline lets users receive notifications about emergencies like fires, snowstorms, weather emergencies, public health notices, utility outages, traffic conditions, threats to people or the environment, and other incidents. It also notifies you about parking bans and trash pickup delays.

To register for AlertBrookline:

  1. Click the "Click to Sign Up" button above, or text “AlertBrookline” to 99411.
    1. If you texted "AlertBrookline" to 99411, you will receive a text reply on your phone with a link to the sign-up page. Tap/Click the link.
  2. Create an account by creating a unique username and password. Tap/Click on CONTINUE
  3. Enter:
    1. Contact information and language preference. Notifications are available in six languages: English, Spanish, Japanese, Korean, Russian, and Chinese.
    2. Address (this is necessary to receive neighborhood-specific messages).
    3. Phone number(s) and email address(es ) to be notified. You can choose to receive emergency notifications via text, voice, and/or email.
    4. Select which notifications you wish to receive.
  4. Accept the Terms and Conditions and tap/click on Verify Information.
  5. Review your information. Go back to make corrections if needed. Click continue if all is correct.
  6. Congratulations! You are now signed up to receive emergency notifications.
  7. Add AlertBrookline numbers to your caller ID so you know to answer the call!
    • (866) 419-5000  Emergency calls
    • (855) 696-4636  General calls

Questions? Email [email protected].

More Safety Resources

  • Are You OK? - Daily well-being phone calls from the Norfolk County Sheriff's dept.
  • Yellow Dot program - It's a File of Life for your car! Store your medical info in your car's glove box and use a special window decal to let police and EMS know it's there.
  • Mass 211 - Get connected with critical health and human services in your area.

Call 911 Silently

911 Silent Call Procedure - If you're calling 911 but can't speak, use the keys on your phone to communicate with dispatchers
(Printable Silent Call Instructions)

  • 1 if you need POLICE
  • 2 if you need FIRE SERVICES
  • 3 if you need an AMBULANCE
  • 4 to respond YES
  • 5 to respond NO

Text-to-911 is available in Massachusetts!

Making a voice call is the most efficient way to get access to emergency services. Texting should only be used during an emergency when you are unable to make a voice call to 911.

Text-to-911 will be useful for citizens who are deaf, hard of hearing, or speech impaired. Text-to-911 eliminates the need to use ancillary Teletypewriter (TTY) equipment, or third party services to access 911.

 When using a texting app on a device, type the numbers “911” into the “To” or “Recipient” field.

You should make every effort to include the following:

  • Location, including the address/location and town name
  • What is happening (nature of the incident)
  • Any additional details about the location you can provide

You must have a text or data plan on your mobile device to Text-to-911 and you should avoid sending:

  • Multimedia such as pictures, videos and emoticons
  • A message to more than one person as a recipient;
  • Messages exceeding the 160 character limit, as the messages will be broken and may be delivered out of order.

Text-to-911 WILL NOT WORK with third party texting applications (apps) on mobile devices that do not support texting to and from U.S. phone numbers, apps that only support texting with other app users, or texting through social media. This can include message services over WiFi networks, where a text or data plan is not required.