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Assessors FAQs

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1. I’m a new owner. Why did I receive my tax bill in the former owner’s name?

State law requires the Town of Brookline’s Collector’s office to issue tax bills to the owner of record as of the assessment date. For example, the assessment date for all Fiscal Year 2016 tax bills is January 1, 2015. Change of ownership transactions made after that date will be reflected in Fiscal Year 2017 tax bills.

2. How do market conditions affect my assessment?

State law requires that all property be assessed at its full and fair cash value. Your property is assessed based upon the sale prices of similar properties – on or before January 1, 2015 - which are comparable in location, style, age, and condition.

3. What does full and fair cash value mean?

Assessors are required to assess all property at its "full and fair cash value," a term which could also be described as "market value" or "fair market value." Massachusetts General Laws define full and fair cash value as the price an owner willing, but not under compulsion, to sell, ought to receive from one willing but not under compulsion, to buy.

4. What is a Residential Exemption?

The Town of Brookline offers a residential exemption that is adopted yearly by the Board of Selectmen. It is only granted to one property that serves as a property owner's principal residence of the taxpayer as used for Federal and State income tax reporting.

To be eligible, the owner must occupy the property as their principal residence on January 1 preceding the fiscal year for which they are applying. A fiscal year runs from July 1st to the following June 30th. For more information contact the contact the Assessor's office at 617-730-2060 or visit the Residential Exemptions page.

5. How do you determine market value?

The definition of market value as noted by the International Association of Assessing Officers (IAAO) is as follows: "Market value is the most probable price expressed in terms of money that a property would bring if exposed for sale in the open market in an arm's length transaction between a willing seller and a willing buyer both of whom are knowledgeable concerning all the uses to which the property is adapted and for which it is capable of being used." An "arm's length transaction" would be a sale between 2 unrelated parties both seeking to maximize their position from the transaction.

To determine fair market value, actual sales are used. The sales considered are those which occurred 12 months prior to the January 1 assessment date and 6 months after the January 1 date, trended back to January 1.

All arms-length sales are considered bearing in mind that all buyers and sellers are not knowledgeable and that the market is imperfect in that regard. For this reason, one individual sale is not used to determine "market value." In reviewing and researching 18 months of sales, the assessor is able to estimate the approximate price a willing buyer might pay for a property on January 1.

6. I purchased my property in calendar year 2015. When do I qualify for a residential exemption?

For Fiscal Year 2016, you must have owned and occupied the property on January 1, 2015 to qualify for the exemption. If you acquired the property after January 1, 2015, you may be eligible in Fiscal Year 2017.

7. What is a Statutory Exemption?

A Statutory Exemption reduces a portion of the taxes assessed on a parcel of property. You may not receive more than one personal exemption. However, if you qualify for two or more exemptions, you will receive the exemption that saves you the most money. You may be entitled to a Statutory Exemption for a number of qualifying reasons. For more information contact the Assessor’s office at 617-730-2060 or Tax Assistance Programs.

8. When are real property tax bills mailed and payments due?

The Town of Brookline employs a Quarterly tax billing system. Tax bills are mailed four times a year:

1st Quarter - July 1st
2nd Quarter - October 1st
3rd Quarter - January 1st
4th quarter - April 1st.

The bills are sent thirty (30) days prior to the dates they are due. The quarterly tax payments are due thirty days from the date the tax bill is issued on the following dates:

August 1st
November 1st
February 1st
May 1st

NOTE: If the 1st of the month falls on a weekend or Federal Holiday, taxes and abatement applications are due the first business day immediately following the 1st.

9. I live in Chestnut Hill, why haven't I received my motor vehicle excise bill?

To ensure that you receive an excise bill from the Town of Brookline, it is strongly recommended when registering your vehicle that you DO NOT LIST CHESTNUT HILL as the place of garaging. Chestnut Hill is a Post Office address that includes parts of Boston, Newton, and Brookline. Brookline zip codes are 02445, 02446, and 02467. DO NOT IGNORE AN EXCISE BILL. Even if you think it is incorrect, failure to pay or properly apply for an abatement will prevent you from renewing your driver’s license or motor vehicle registration with the Massachusetts Registry of Motor Vehicles.

10. What is a Tax Classification Hearing?

The FY 2015 Tax Classification Hearing was held by the Board of Selectmen on Tuesday, December 2, 2014 at 7:30 PM in the Selectmen's Hearing Room. The hearing is held pursuant to the requirements of General Laws Chapter 40, Section 56 and is held annually prior to a vote on the matter of shifting the tax levy between the major classes of property and determining the percentages of the levy to be taken by each class. The selectmen will also consider the adoption of certain class exemptions, including the residential exemption. The Board of Assessors will make a presentation at the beginning of the hearing.

11. How do I change my address for my Motor Vehicle Excise Tax?

Change of addresses are done through the Massachusetts Registry of Motor Vehicles. When you change the address for your vehicle registration plates, the Massachusetts Registry of Motor Vehicles will send that information to our office and our files will be changed. You can change the address here at the Massachusetts Registry of Motor Vehicles.

12. What is the difference between Real and Personal Property?

Real Estate Property
There is a physical distinction to be made to determine whether property is real or personal. Real estate is the physical land and appurtenances including structures affixed thereto in addition to the interests, benefits and rights inherent in the ownership of physical real property known as the bundle of rights.

Personal Property
Personal property is generally those items not permanently affixed to real estate. Personal property is movable and can be removed without serious damage either to the real estate or to the item being removed. The 3 categories of taxable personal properties are:

Business and professional furnishings
Household furnishings, in property other than the principal residence
Personal property of public utilities

13. What is a Revaluation and why is it necessary?

Assessors in every city and town are responsible for developing a revaluation program to completely analyze and revalue all property within its borders every 3 years. In the 2 interim years between reevaluations, the assessor will adjust values in response to significant changes in the real estate market. Revaluations are required under Massachusetts law and are regulated by the Massachusetts Department of Revenue's Bureau of Local Assessment. The rationale for revaluation and interim year adjustments is to always maintain property at fair market or fair cash value to ensure equity for all classes of property.

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Building Department

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1. When is a building permit necessary?

Any person seeking to construct, reconstruct, alter, repair, remove, or demolish a building or structure; or to change the use or occupancy of a building or structure; or to install or alter any equipment for which provisions are made or is regulated by the 780 CMR Massachusetts State Building Code must first obtain a building permit from the Building Department. For more specific information see 780 CMR Section 105 Permits.

2. What are the fees for building, wiring, plumbing, gas permits, and other building department functions?

Please visit the Permit and Fee Schedule page for more information.

3. What is the process for applying for a building permit?

The process varies, depending on the scope of work for the project. At minimum a completed application, copy of required licenses, permit fee, insurance certificate, and accompanying plans are required to be submitted; in addition any supporting documentation required by the building code and/or town department approvals (e.g., Fire, Engineering, Water, Affidavits, Reports, etc.).

4. How long does it take to process a permit application?

Building Permit Applications generally take 7 to 10 days to review and approve. Larger commercial projects and new one and two family dwelling may take the full 30 days for review as allowed under 780 CMR 105.3.1 Action of Application.

Wiring, plumbing, and gas permit applications takes approximately 3 days to review and approve.

5. How do I appeal a building permit or a decision made by a Building Inspector?

An appeal must be made within 30 days from the date of an order or decision, by filing a notice of appeal, specifying the grounds of the appeal, with the Town Clerk.

6. Who can apply for a permit?

An application for a permit shall be made by the owner or lessee of the building or structure, or agent of either. If application is made by other than by the owner, the written authorization of the owner shall accompany the application.

7. Who can be issued a building permit?

A building permit can be issued to individuals that poses a valid construction supervisors license (780 CMR R5) and are registered as a Home Improvement Contractor (780 CMR R6, MGL ch142A). An unrestricted construction supervisors license is valid for buildings and structures containing less than 35,000 cubic feet. A Home Improvement contractor registration is generally required for any individual or corporation involved in the improvement of any existing building or structure containing one to four residential dwelling units.

8. Can a homeowner apply for and be issued a building permit?

Building permits are typically issued to construction supervisors licensed by the state. The state license is only valid for work involving structures of less than 35,000 cubic feet. As an exception to this requirement, building permits are also issued to homeowners doing work on one- or two-unit dwellings where they reside or intend to reside.

Please note that when homeowners are issued building permits, they may be liable for contractors working on their property and they are not eligible for protection under the provisions of the Homeowners Improvement Contractor Law.

9. Can a homeowner apply for any Wiring, Plumbing, or Gas permit?

No. All work associated with wiring, plumbing, or gas fitting must be performed by individuals licensed by the Commonwealth of Massachusetts.

10. Does a building permit expire?

Any building permit issued shall become invalid unless the work on the site authorized is commenced within 180 days after its issuance. The building official, upon written request, may issue extensions not exceeding 180 days each for a building permit.

Work under such a permit, in the opinion of the building official, must proceed in good faith continuously to completion so far as reasonably practicable under the circumstances. If the work on the site authorized is suspended or abandoned for a period of 180 days after the time the work is commenced the permit shall become invalid.

11. Do I need a permit to install a shed?

Yes. The Town of Brookline Zoning By-Laws regulates sheds as "accessory structures" and therefore permits are required to determine compliance with zoning.

12. Do I need a permit for a fence and what are the requirements?

Yes. Pursuant to the Town of Brookline Zoning By-Laws sections 5.52, 5.62, and 5.74, the maximum height of a fence is 7 feet in the side and rear yard and 6 feet in the front yard. A permit is also required for any fence used to as an enclosure for a swimming pool.

13. Do I need a building permit for a driveway?

A building permit is required for the installation of driveways. The applicant shall complete building permit application, pay the fee, and provide photograph or a plans showing the existing or proposed driveway.

14. What are the hours a contractor can work?

The Town of Brookline has established a contractor or person for hire can work Monday through Friday, from 7 a.m. to 7 p.m., and Saturday through Sunday from 8:30 a.m. to 6 p.m.

15. How do I receive permission for a curb cut?

Curb cuts are regulated by the Zoning Bylaw and the Department of Public Works. Follow the instructions in the Curb Cut Procedure document.

16. How do you apply for a sign or Facade Design Review?

The Town of Brookline has a Design Review Board that reviews all signage and exterior changes to commercial buildings multifamily residential buildings. An applicant must submit and complete a sign or Facade Design Review referral form to the Building and Planning Departments.

17. When do I need a certified plot plan?

Any proposal to construct a new building, structure, accessory structure (shed, tennis court, swimming pool, etc), or alter the footprint of any existing building or structure either vertically or horizontally, requires a certified plot plan be submitted with your building permit application.

18. Can I receive a temporary Certificate of Occupancy?

A temporary certificate may be issued before the completion of the entire work covered by the permit, provided that such portion or portions shall be occupied safely prior to full completion of the building or structure without endangering life or public welfare. For specific information, see 780 CMR 111.3 Temporary Occupancy. There is a fee of $50 per month and a 3 month minimum for each temporary occupancy. For more detailed information regarding Certificate of Occupancy and Temporary Certification of Occupancy, please see 780 CMR 111 Certificate of Occupancy.

19. Who do I contact about hooking up to town water, sewer, or drainage?

The Department of Public Works can be contacted at 617-730-2156 and can answer all questions on hooking up to town services.

20. Who do I contact with questions regarding zoning (setbacks, frontage of area, pre-existing nonconforming structure, etc.)?

You may contact the Building Commissioner, Daniel F. Bennett, at 617-730-2100 during regular office hours to discuss specific issues.

21. Do the inspectors for the Building Department carry official identification?

Yes. All building department inspectors carry photo identification and badges.

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Cable Television Advisory Committee

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1. What cable service providers operate in the Town of Brookline?

The Town of Brookline is just one of 18 Massachusetts communities with competing cable service providers. Comcast and RCN are both licensed by the Town of Brookline to operate in its jurisdiction.

2. How do I contact them for service?

Comcast provides digital cable television (converter box required), video on demand, high definition television, high speed data service (Internet access), and telephone service. Brookline residents may contact Comcast for sales and customer service at 617-731-1343 or visit the Comcast/Xfinity website. Residents who are hearing impaired should use the Massachusetts Telephone Relay Service (711) to contact Comcast. Comcast does not maintain a customer service office in the town.

RCN provides video on demand, high definition television, high speed data service (Internet access), and telephone service. Brookline residents may contact RCN for sales and customer service at 800-746-4726 or visit the RCN/Astound website. Residents who are hearing impaired should use the Massachusetts Telephone Relay Service (711) to contact RCN. RCN does not maintain a customer service office in the town.

3. Who do I contact to complain about a problem?

Contact your cable company 617-731-1343 for Comcast, or 800-746-4726 for RCN and provide all pertinent information about your situation.

When talking to your cable company, be sure to get the name of the people you talk with and keep copies of any correspondence from them. If you do not receive a satisfactory response, ask to speak with a supervisor.

4. If the problem continues unresolved, what is my next step?

If you are still not satisfied with the response from your cable company, you may contact Deputy Town Administrator Melissa Goff at [email protected] or 617-730-2205 .

Please be sure to include your name, the name of the person on the account, your telephone number on the account, and the address. Describe the problem clearly.

5. How do I obtain service if I live in a multiple dwelling unit?

If you live in a rental unit and there is not preexisting service, the landlord must authorize the cable provider to wire the building for cable access. If you live in a condominium, the association typically negotiates an agreement with one or both of the cable providers to deliver cable service to the residents.

6. Can the town negotiate a better rate?

The Telecommunications Act of 1996 deregulated rate making for all cable television rates except the basic service tier. The Cable Division of the Massachusetts Department of Telecommunications and Energy regulates rates for basic service tier. However, the Federal Communications Commission (FCC) has ruled that there is effective competition in Brookline, disallowing rate regulation of basic service tier.

7. Does the town have any control over programming?

No. The First Amendment of the Constitution of the Unites States of America precludes any government body from exercising control over programming.

8. Are there any discounts for senior citizens?

There is a $2 discount off of basic service to eligible senior citizens. To qualify, a senior citizen:

• Must be 65 years of age or older and head of the household
• Must meet income requirements as demonstrated by receiving one of the following:
  • Supplemental security income
  • Medicaid benefits
  • Massachusetts fuel assistance
  • Veteran's service benefit
  • Participation in the Senior Pharmacy Program

Disabled persons living in housing subsidized by any federal or state program(s) also qualify for the discount. Submit documentation to respective cable provider.

9. How can I get cable information from the Federal Communications Commission (FCC)?

Cable Service Bureau Fact Sheets are available for viewing at the FCC website.

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DICR - Civic Engagement

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1. Who can register to vote and how old do I need to be?

Anyone over the age of 18 who is a US Citizen can register to vote. You can also pre-register from the age of 16.

2. When do we have elections? What type of elections do we have? Do I need to register for regional, state and federal elections at a time or just once for all of them?

Every year Brookline has an annual Town election in the Spring to elect Town Meeting Members, Select Board Members, and other local officials. State elections occur every 2 years (on the even years) in November, with a primary in September. Every 4 years there is a Presidential election, as well as a Presidential Primary in March. There can also be special elections if someone leaves their seat, or if there is a ballot question.

3. Why is it important for me to vote?

Voting is the best way to make sure your voice is heard, and to impact your community. Elected officials affect every part of your life, from the President setting foreign policy, to the Select Board making sure your garbage is picked up. There are numerous examples of an election being decided by just a handful of votes, so every vote counts, especially yours.

4. What’s the difference between a City and a Town?

There are different forms of municipal government in Massachusetts. They can mostly be divided into Cities and Towns. Brookline is a Town. In a city, you have a Mayor as the Executive Branch, and a City Council as the Legislative Branch. In a Town like Brookline, you have a Select Board with a Town Administrator as the Executive Branch, and a Town Meeting as the Legislative Branch.

5. Who can run for government in Brookline? How can I participate in government in Brookline?

Any registered voter that resides in Brookline can run for any office. To be put on the ballot for a Town-wide position (Select Board, School Committee, Library Trustee, Constable, etc.), you need to gather 50 signatures from Brookline voters. To be put on the ballot for a Town Meeting seat, you need to gather 10 signatures from Brookline voters in your precinct.

6. What are boards, commissions and committees?

Brookline has many boards, commissions, and committees that help advise and run the Town. Membership of the committees are chosen by different groups in Town, most frequently the Select Board. Some boards, commissions, and committees discuss issues and make recommendations to the Select Board, while others can act independently. Boards, commissions, and committees impact every part of Town government, and are a great place to become involved if you do not want to run for office. If you’re interested in joining a board, commission, or committee, you should reach out to the appointing body, or to the committee Chair for information.

7. How old do I have to be to participate in boards, commissions and government meetings in Brookline?

There are no age requirements to serve on most boards, commissions, and committees. There are no age requirements for speaking at any board, commission, or government meeting, including Town Meeting. In fact, there are several examples of students speaking before Town Meeting on issues that are important to them.

8. What is Town Meeting? What are Town Meeting Members? What does a Town Meeting Member do? Who are the Town Meeting Members in Brookline? In which Precinct are they located? Can I contact them?

Town Meeting is the legislative body in Brookline. Town Meeting is made up of 255 Town Meeting members, 15 from each precinct. Town Meeting typically meets twice per year, once in the Spring, and once in fall, to discuss the Budget, changes to the By-laws, resolutions, and other legislation. There are 15 Town Meeting Members in your precinct, and you can find information on contacting them on the Town Website.

9. How old do I have to be to run to be a town meeting member in Brookline? Can anyone apply? How can I apply to be a town meeting member? How can I participate in Town Meeting?

You must be a registered voter in order to run for Town Meeting. Any registered voter can take out nomination papers to be placed on the ballot. Candidates require 10 signatures from registered voters in their precinct in order to be on the ballot. Even if you are not elected to Town Meeting, the proceedings of Town Meeting are open to the public. You can watch Town Meeting on Brookline Interactive Group, and can request to speak on an issue by contacting the Town Moderator.

10. Can 16- or 17-year-old residents vote or run for government?

Currently, you must be 18 years old in order to vote in any election in Brookline. There was a vote of Town Meeting in November 2019 that filed a Home Rule petition with the State Legislature. If approved, the Home Rule petition would allow for 16 and 17 year olds to vote in local Brookline elections. However, the Home Rule petition has not been approved by the State Legislature yet. As a result, the current law states that voters must be 18 years of age or older. 16 and 17 year olds are eligible to pre-register to vote, which would mean they are eligible to vote as soon as they turn 18. Currently, one can run for government only if one is eligible to vote and registered, so therefore, once one turns 18.

11. What’s a Precinct? What’s a Majority-Minority Precinct?

Brookline is divided into 17 voting precincts. Each precinct has approximately the same number of residents. All voters in a precinct vote at the same polling location, and vote for the same ballot of elected officials. In Brookline, there are two Majority-Minority precincts, which are precincts where less than 50% of the voters are White, Non-Hispanic.

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FY2024-26 Override and Debt Exclusion

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1. What is an operating override?

An operating override is a voter-approved measure to increase property taxes beyond the state-imposed levy limit, which is ordinarily capped at 2.5% of the prior year’s limit, plus a dollar amount derived from the value of new construction and other growth in the local tax base since the previous year called “new growth.”

2. How does an override differ from a debt exclusion?

A debt exclusion allows for a temporary property tax increase to finance debt service payments for a specific project or projects. Brookline calculated that it would collect an additional $20,555,634 in property taxes for existing debt exclusions in 2023 (7.9% of the total amount). These are payments for the Ridley School renovation and expansion, the High School renovation and expansion, the Driscoll School renovation and expansion, and the acquisition of Newbury College.  

By contrast, an override is a permanent tax increase. Historically, Brookline’s overrides have phased in the increase over a number of years (typically three).

3. How much additional funding does the Town want in the override?

The Town has identified over $11.4M in additional costs, of which approximately $6M are recurring expenditures. The Town plans use approximately $5.3M in one-time funds and $1M in other recurring sources of revenue to lower the total current override proposal to $4,995,000, phased in over three years as follows:

• YEAR ONE: $2.86M
• YEAR TWO: $3.98M
• YEAR THREE: $4.995M

For more information on the Town’s override proposal, please refer to the Town Administrator Override Presentation and the Town Administrator’s FY24 budget message linked below under Supporting Documents.

4. How much additional funding does the Public Schools of Brookline (PSB) want in the override?

The Schools’ current override proposal is $6,988,367, phased in over three years as follows:

• YEAR ONE: $3.69M
• YEAR TWO: $5.40M
• YEAR THREE: $6.98M

For more information on the PSB's override proposal, please refer to the School Superintendent Override Presentation linked below under Supporting Documents.

5. Are there other override proposals on the ballot?

The Select Board included one additional override question to add composting to Town solid waste pickup services for $1.85M, with an estimated additional $400k in revenue anticipated to be secured through a $75 program fee.  This question will appear on the ballot as an addition to the base override in a two-tier pyramid that will require passage of the base override in order for composting to be successful.

6. What about debt exclusions?

There will likely be a debt exclusion ballot question that would authorize the Town to finance the possible new Pierce School building. The Town estimates that the total temporary annual cost of servicing that debt will be about $12.6M per year over 25 years.  For more information on this debt exclusion and the Pierce School project, please refer to the following page on the PSB’s website: https://www.brookline.k12.ma.us/pierce-project

7. How much will the override and/or debt exclusion increase my property taxes?

The Town will publish calculators in the section below for residents to estimate the property tax impact of the override proposal and the Pierce School debt exclusion once the final override numbers have been set by the Select Board.

8. Why is an override needed?

With expenditures rising at a rate greater than revenues, the Town is faced with the decision to reduce services to balance the budget or raise the Prop 2 ½ limit on property tax growth to maintain services. The Town’s override proposal also prioritizes the need to:

• Maintain the services we already provide by eliminating our current structural operating deficit;
• Restore critical services that were cut during the pandemic;
• Make our roads safe and resilient while freeing up grant resources for comprehensive “complete streets” planning;
• Invest in increased planning capacity so we can grow sustainably as a community, strengthen our commercial property tax base, and rely less on overrides in the future;
• Fund long-term solutions to our waste disposal and pest control problems;
• Take concrete steps towards our fossil-fuel-free future;
• Preserve our critical natural resources, especially our unique tree canopy;
• Provide expanded programming to our senior citizens;
• Reorganize key municipal departments to make them more efficient; and
• Pay competitive wages to our employees so we can attract and retain talent that will provide the best services possible to the community.

Brookline’s schools also face a critical shortfall of over $3M this fiscal year that is set to grow, even after PSB has identified $1.85M in cuts it intends to make next year. While PSB was able to use one-time federal funds to prevent major cuts earlier in the pandemic, it now faces a need to move the ongoing costs once covered by those funds to the operating budget. PSB also seeks limited funding for public initiatives such as a no-fee bus service in South Brookline and redesigning the World Languages program.

9. What is Brookline doing to assist senior citizens or residents on a fixed income?

The Assessor’s Office maintains a list of various programs people can use to defray or reduce their overall tax burden.

Additionally, earlier this year, the Legislature passed and the Governor signed a Brookline-specific tax law that can allow a potential exemption of up to 50% of a property tax bill on a qualifying senior citizen’s primary residence. The Assessor’s Office is in the process of drafting regulations to implement this law.

10. How does Brookline compare with other communities’ tax bills?

On the one hand, Brookline pays the second-highest average single-family property tax bill ($21,322) in the Commonwealth, behind only Weston. It is important to note, however, that 2 of the 10 most expensive real estate sales in Massachusetts last year were in Brookline, which suggests that large and expensive outlier properties skew our mean tax bill significantly.

On the other hand, when Brookline’s preponderance of condominiums, two- and three-family homes, rental apartments, and multi-use buildings (combining residential and commercial uses) is taken into account, the average tax bill per unit of housing is $8,569. The number of rental apartments, units within owner-occupied buildings having four or more units, and units within multi-use buildings is not easily obtainable for many of our peer communities, but even excluding these types of residential units, Brookline’s average tax bill is presently in well in line with our peer communities:

Brookline's Tax Bills Compared to Other Communities

Municipality	Number of Condominiums and One-, Two-, and Three-Family Homes	Total Valuation of these Property Types	Residential Tax Rate per $1,000 of Valuation (Before Residential Exemption)	Average Per-Unit Tax Bill for these Property Types
Wellesley	8,154	$11,838,080,660	$11.45	$17,144
Lexington	10,527	$9,631,802,000	$13.00	$16,318
Needham	9,833	$22,608,069,600	$13.04	$13,542
Brookline	17,552	$13,213,939,569	$9.97	$12,842
Belmont	9,794	$32,151,444,600	$11.24	$11,054
Arlington	16,685	$12,208,806,000	$11.21	$7,954

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Human Relations / Youth Resources Commission

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1. What is the Human Relations / Youth Resources Commission (HR / YRC)?

Created by Town Meeting in 1970, the Human Relations / Youth Resources Commission is Brookline's official agency dealing in the areas of inter group relations, civil rights, and youth advocacy.

2. How may I reach the Human Relations / Youth Resources Commission?

You may contact the Human Relations / Youth Resources Commission by email, by calling 617-730-2326 (TDD 617-730-2327), or by stopping by:
Brookline Health Center
11 Pierce St.
Brookline, MA 02445

3. How often and where does the commission meet?

The Human Relations / Youth Resources Commission meets at 7:30 p.m., regularly downstairs in the Denny Room at:
Brookline Health Center
11 Pierce St.
Brookline, MA 02445

Meetings are open to the public. Please email the commission for more information.

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Marijuana Licensing FAQs

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1. I’ve heard Brookline is a “yes” community- what is a “yes” community, and how does living in a “yes” community impact me?

A majority (59.98%) of Brookline residents voted “Yes” to Question 4 on the 2016 State election ballot to legalize adult-use Marijuana, making Brookline a “Yes” community. “No” communities are those in which the majority of residents voted “No” to Question 4. 

A “Yes” community could not place certain controls on Marijuana Retailers (businesses that sell Marijuana directly to the consumer) unless those limitations were approved by BOTH Town Meeting AND via a Town-wide referendum.

In preparation of the State's July 1, 2018 deadline (when recreational marijuana could be legally sold to consumers), Town Boards, Committees, and Departments worked proactively to introduce a series of Warrant Articles to create a regulatory process for Marijuana Establishments. Warrant Articles 17 to 22 were approved at the May 2018 Annual Town Meeting. 

2. What are the rules for marijuana establishments?

State:

The State regulations are extensive and complex, compiled in an 88-page document that governs various use types (grow, sell, etc.). State regulations do not give much local control over Marijuana Establishments, which is why the Town proposed the regulatory scheme included in Warrant Articles 17 to 22. To review current State regulations, please visit the links to the Enabling Legislation on Cannabis Control Commission site.

Local:

Find our local rules on our Marijuana Licensing Regulations page.

3. How were the town by-laws drafted?

Feedback and recommendations from various public safety departments, including Police, Fire, and Health, were instrumental in informing all of the proposed warrant articles, which were vetted through the Select Board’s Licensing Review Committee. A combination of public meetings, hearings, surveys, and other tools were utilized to understand the pulse of the community when drafting regulatory proposals. 

4. Where can marijuana establishments locate in Brookline?

Table 4.07 of the Zoning By-Law indicates those business districts in which various Marijuana Establishments are permitted by Special Permit. Section 4.13 of the Zoning By-Law specifies other controls including minimum distance from K-12 schools, minimum distance from another Marijuana Retailer, whether the building contains a pre-existing daycare center, and maximum store size. Warrant Article 21 features an amendment to Section 8.37 of the General By-Law.

5. What does a licensing scheme do?

A licensing scheme allows the Select Board to issue licenses and review Marijuana Establishments on an annual basis similar to the way we do with alcohol establishments, like restaurants and package stores. This adds local control under the Select Board. A license may also be revoked or not renewed under certain conditions, and requires the Marijuana Establishment to appear before the Select Board on a yearly basis for license renewal.

6. What is the maximum number of marijuana retailers in town?

Currently, the Town can issue four licenses for each type of Marijuana Retailer. Section 8.37 of the General By-Law establishes a cap equal to 20% of package store licenses issued (rounded up) for each of the following categories of Marijuana Retailers:

• Storefront retailers (“take-out”)
• Social Consumption retailers (on-site consumption)
• Delivery-Only retailers (an Amazon.com-type model)

Note: The number of package store licenses is decided by the census and based on the Town’s population. This means the number of package store licenses can vary.

7. Why set a cap of 20% for marijuana retailers?

Setting a cap at 20% allows for the integration of the industry while avoiding a proliferation of these business types so that the Town can better adapt to them and respond with any additional needed regulations over time. By law, the municipality has the authority to establish a cap, and the Town may increase or decrease the cap of Marijuana licenses accordingly (subject to limitations applicable to “Yes” communities, see above).

8. Why can’t we ban all marijuana establishments?

Because 60% of Brookline voters voted in a favor of Question 4 on the State election ballot, the warrant articles did not propose a ban on marijuana establishments. In addition, the law is gray about whether a community with an existing medical marijuana dispensary can ban its expansion into retail marijuana sales.

9. Can people consume marijuana in public?

No, Section 8.38 of the General By-law  clearly states “no person shall smoke, ingest, consume…Marijuana or Marijuana Products while in or upon any public street, sidewalk… playground…” and other locations. This is consistent with the State law and provides a local by-law enforcement mechanism.

10. Will this ban my use of marijuana in my home?

No, Section 8.38 of the General By-Law bans the consumption of Marijuana in public places and cultivation of Marijuana and Hemp (which look the same) in public view. In addition, it restricts residential personal manufacture and extraction at home to non-solvent based extraction methods, since methods which use combustible materials can be dangerous. With these exceptions, the by-law is generally aimed to regulate businesses not residents.

11. Can people consume marijuana in restaurants?

Not with the Warrant Articles proposed and approved at the Annual May 2018 Town Meeting. The CCC has not yet begun licensing “Social Consumption” Marijuana Retailers (businesses selling marijuana for on-site consumption). In addition, under State law, a community must “opt-in” before the CCC will license Social Consumption establishments there, through a Town-wide referendum. The law details the procedures for this. The Town provides for this Use by Special Permit in anticipation of CCC's licensing of these establishments in order to have measures in place.

12. Can an existing store also sell marijuana?

If an existing store is compliant with all the zoning regulations, undergoes a rigorous Site Plan Review process with the Police, Fire, Health, and Transportation Departments, is granted a Special Permit by the Board of Appeals, is issued a license from the Select Board and a license from the CCC, then Yes. However, State laws have certain restrictions. For example, alcohol and Marijuana cannot be sold together, Marijuana products must be separated from other non-Marijuana products and not accessible to those under the age of 21, among other rules.

13. Can i just walk in and buy recreational marijuana?

Some retailers allow walk-ins and others may require an appointment. State regulations require retailers to check IDs at the door and use other measures, which the Town regulations and licenses have incorporated. Please check with individual retailers for details about their procedures.

14. Are marijuana establishments secure?

State law requires that Marijuana facilities be secure, regardless of the type of use. For example, the Marijuana product must be kept separate from consumers, even from certain employees, in a secure location.

15. How do I apply for license to open a marijuana establishment in Brookline?

All Marijuana Establishments go through a two-step process with multiple opportunities for public comment.

1. As part of the application process for a Special Permit, the applicant must obtain reports from Police Fire, Health, Transportation Departments and sign off from the Building and Planning Departments for that particular Marijuana Establishment and its specific location. The Departments will generate reports to the Zoning Board of Appeals based on their expertise and any pertinent public feedback. The Zoning Board of Appeals will consider the reports in determining whether or not to issue a Special Permit.
2. The license application process is similar to that for liquor licenses. The Select Board determines whether an applicant should be issued a license.

The applicant cannot open for business without a Special Permit from the Zoning Board of Appeals, a license from the Select Board, and a license from the State.

16. How do I stay informed through the public process in respect to future marijuana licenses?

Sign up for Select Board hearing notifications via the “Notify Me” notification system. You should consider signing up for notifications from the Planning Board and the Board of Appeals.

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Planning - Economic Development

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1. How do I open a business in Brookline?

Refer to our webpage for new businesses.

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Planning - Housing

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1. How do I find affordable housing?

You are encouraged to subscribe to the town’s Affordable Housing Notification Email List for timely notification of new affordable housing opportunities of Town's deed-restricted units. You can do this from our Housing Search page, which also includes many other regional and state resources.

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Planning - Preservation

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1. What buildings in Brookline are subject to review for demolition delay?

All buildings in Brookline are potentially subject to a demolition delay. If a proposal for work on a building meets the definition of complete or partial demolition, then the building will be reviewed for its historical and architectural significance.

2. What qualifies a project as demolition?

For the most part, demolition includes removing or covering 25% or more of the square footage of the building’s exterior sides and roof, removing or covering one side of a building, removing the roof, or significantly altering the shape of the roof. Please vie the Planning Examples of Partial Demolition illustrative drawings for examples of how partial demolition is determined, and see below for demolition of buildings designated as historic.

3. Who reviews a building for its historical and architectural significance?

If proposed work qualifies a building for demolition delay review, the Preservation Commission staff, with the oversight of the Brookline Preservation Commission, makes an initial determination of historical and architectural significance within 10 business days after a complete application form has been submitted.

4. What happens when a building is assigned an initial determination of significance?

The Preservation Commission will hold a public hearing to determine whether it will uphold the initial determination of significance. If upheld, the commission will impose a demolition delay on the building for a period of up to 12 months, or 18 months for a National or State Register property.

5. How do I know if a National or State Register-listed building requires demolition review?

The definition of demolition is more inclusive for buildings that have local, state or federal historic designations. Demolition of buildings listed, eligible for listing, or with a preliminary determination of eligibility for listing in the State or National Registers of Historic Places or located within State or National Register districts are automatically determined to be initially significant.

Generally, proposed work that includes the systematic removal, effacement or destruction of the exterior architectural elements which define or contribute to the historic character of a building might qualify the project for review. This may include, but is not limited to removing or altering windows, siding, chimneys and decorative elements.

6. What is the process for making changes to my home in a Local Historic District?

For any proposed exterior work on a home located in one of Brookline's Local Historic Districts, you must apply for a Certificate by completing this application. The Preservation staff will work with you to determine which type of Certificate will apply to your type of work and whether this work can be approved at the staff level or will require the approval of the Preservation Commission.  If a building is located in a Local Historic District, the applicant should refer to the Design Guidelines for Local Historic Districts for an understanding of the regulations and guidelines for approved work. In almost all cases, the Preservation Commission will not approve demolition of buildings in Local Historic Districts.

7. What is a demolition delay? Why do I have to wait to demolish my house?

A demolition delay is a hold that prohibits any demolition permits from being issued for a property for a specified amount of time.  In Brookline, a demolition stay is triggered when any full or partial demolition is proposed on a house that is found to be historically/architecturally significant. For most properties, the demolition stay is issued for 12 months.  For properties listed on the National or State Register of Historic Places, the demolition stay is 18 months.

The purpose of a demolition stay is to give the applicant time to consider alternatives to demolition. If an applicant would like to lift their demolition stay early, they can work with the Preservation Commission to submit a design and go through a design review process. The demolition stay thus serves as an incentive for applicants to work with the Commission to improve the quality of new construction or partial new construction.  

8. Where can I find historic images, maps, plans, etc. of my house or any building in Brookline?

The Preservation staff recommends that you try searching online in the MACRIS (Massachusetts Cultural Resource Information System) for inventory forms and photos of historic buildings. You can also visit the Brookline Room in the Brookline Public Library for archival information, atlases, town records, etc.  

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Planning - Zoning

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1. What is zoning and why does my project require zoning relief?

Zoning is a tool used by municipalities to dictate the allowed uses, types, massing, scaling and density of development in a given area. Brookline’s Zoning By-Law incorporates a written code (describing setbacks, heights, allowed uses, densities, etc.) and a map which indicates which geographic areas are subject to which zoning guidelines. 

Your proposed project may require zoning relief if your proposed changes or proposed use do not meet the requirements of the Zoning By-Law or if your home is a pre-existing non-conforming structure. You can consult the Zoning By-Law to determine if your proposal conforms to the By-Law or consult with staff in the Building Department. The Building Commissioner or Deputy Building Commissioner ultimately determines what zoning relief is needed for any proposed project.

2. What is a pre-existing non-conforming use?

A pre-existing non-conforming structure is a structure that complied with zoning and development regulations at the time it was built but which, because of subsequent changes to the zoning and/or development regulations, no longer fully complies with those regulations.

3. What is an “as-of-right” project?

An “as of right” project is one that does not require zoning relief. If your proposal meets all zoning requirements, you can proceed with a Building Permit.

4. Why do I need zoning relief if my structure is non-conforming?

Under Section 8.02 of Brookline’s Zoning By-Law, a special permit is required if you are extending a pre-existing non-conformity, such as increasing the building footprint of a structure that already is located within an allowed setback.  

In a Planning Board or Zoning Board of Appeals hearing regarding a single- or two-family home, you may hear reference to the Deadrick decision or a "Section 6" finding, which is a basis for applicants to demonstrate whether pre-existing non-conformities can be extended if no new non-conformities are created and if the ZBA finds that the extended non-conformities will not be substantially more detrimental to the neighborhood. 

5. What are special permits and variances and what is the process?

Both are types of zoning relief.  A Special Permit is required where the proposed use or development is identified by the Zoning By-Law as requiring one.  Special permits will be outlined in the tables and text of the By-Law as available for certain uses or certain dimensional exceptions if the ZBA finds that the applicant meets specific criteria. 

A variance is required if the proposed use or development is prohibited by the By-Law. The applicant must prove that there is uniqueness to their lot whereby a literal interpretation of the By-Law would cause a hardship warranting an exception from the Zoning By-Law.  The application process for variances and special permits are the same.

6. What is the difference between the Planning Board and the Zoning Board of Appeals?

The Planning Board and Zoning Board of Appeals both serve different functions in Brookline. The Planning Board is a 7 member board that consists of design professionals.  The Planning Board reviews and offers recommendations to the ZBA on all zoning cases.  It also guides the physical growth and development of the Town through the adoption and implementation of a master plan, consideration of zoning bylaw amendments, and evaluation and recommendation on land use changes, development projects and the siting of wireless telecommunication facilities on private property.  The Planning Board also conducts design review for signage and building facades, and appoints Design Advisory Teams to review Major Impact Projects. 

The Board of Appeals is the Town’s permit granting authority that is responsible for reviewing and approving applications for relief by special permit and by variance from the requirements of the Zoning By-Law, in accordance with the “Massachusetts Zoning Act” - Massachusetts General Laws, Chapter 40A. 3 board members sit for each hearing and a unanimous vote is required for zoning relief to be granted. The ZBA also hears administrative appeals of Building Commissioner decisions or of ZBA decisions. 

7. How long does a special permit or variance process take?

The process for a special permit or variance can take up to six months in total, depending on the complexity of the project.

8. How can I find out what zoning district my home or property is located in?

We recommend using the interactive property information map to determine the zoning district for a particular parcel. Enter the address at the top right window or zoom into the map to find your property. Then, use your cursor to click on the property. An information panel will open up, and you can scroll down to see the Zoning District information. Once you know your zoning district, you can refer to the Zoning By-Law for the requirements of that district.

9. What is Floor Area Ratio (FAR) and how do I calculate it?

Floor Area Ratio (FAR) is tool used to regulate lot coverage and density.  It is a ratio of the gross floor area in a structure to the land area of its lot.  It is calculated by dividing the gross floor area by the total lot size.  FAR accounts for the entire floor area of a building, not simply the building's footprint.  Buildings with varying numbers of stories may have the same FAR value. For example, the FAR of a 1,000-square-foot building with one story situated on a 4,000-square-foot lot would be 0.25. A two-story building on the same lot, where each floor was 500 square feet, would have the same FAR. FAR limits for zoning districts in Brookline can be found in Chapter 5, Table of Dimensional Requirements.

10. Do my plans need to be drawn by a registered architect?

The Planning Department recommends that plans be drafted by a registered architect for accuracy. However, if your project is for a single or two-family home, a registered architect is not required.  For any other structure, plans must be stamped by a registered architect licensed in Massachusetts. All applications also require a site plan/land survey stamped by a registered land surveyor.

11. Do I need an attorney to file an application with a Board or Commission?

An attorney is not a requirement.  Applications can be submitted by an attorney on behalf of an applicant, by the property owner or by a representative of the owner such as an architect or contractor.

However, it is important that you understand what action you are requesting from the Board or Commission and how you qualify for it.  If you do not understand the Bylaw or what you need from the Board, a lawyer or other representative may be able to help you.  You may also want a lawyer or representative to present your case before the Board if you do not feel comfortable doing so yourself. Staff is also available to help answer questions on the process.

12. I would like to put a shed/detached garage/AC condenser/generator on my property. Is this allowed?

These types of structures are considered “accessory structures” and must be located at least six feet from side and rear property lines and at least six feet from the main structure on the lot.  Accessory structures are not permitted in the front yard setback.  If you require a setback less than six feet, a special permit is required.

13. I would like to add an in-law suite or accessory apartment to my home. Can I do this?

The Town of Brookline does allow accessory dwelling units provided that they comply with a variety of requirements. These requirements may be found in the Zoning By-law under Section 4.05. Accessory Dwelling Units are only allowed in single-family homes or accessory buildings on such properties (like a garage).

14. What are the regulations pertaining to signage for my business?

Sign and façade alterations in commercial districts are subject to the signage regulations outlined in Section 7 of the Zoning By-Law and vary based on zoning district. Sign and Façade Design Review usually takes place at Planning Board morning meetings, often once a month. Some sign alterations may be able to be approved by staff. To discuss your signage plans, see the Department Services FAQ page.

15. My neighbor is proposing a project that I am concerned about. What can I do?

Public comment is welcome at all Planning Board, ZBA, and Preservation Commission hearings unless otherwise noted. Residents are able to speak in favor or in opposition of a project. Our Boards are especially interested in hearing about specific conditions that may assist them in making a decision with regards to the specific zoning relief being requested; approval decisions often include special conditions specific to the property, adjacent conditions, or to mitigate future conditions. 

If you cannot attend the hearing in person, you can submit written comment in advance. Please refer to this Services FAQ page to find the appropriate staff person to send your comments to.  All public comment is submitted to the Board members prior to the hearing for their consideration and Boards consider these comments in rendering their decision. If you would like to see the plans for a project prior to a hearing, please contact staff.

16. How do I learn about Major Impact projects and Design Advisory Teams?

Major Impact Projects are large-scale proposals that receive additional design review prior to going through the zoning process. Design Advisory Teams (DATs) are created to review the projects and are made up of Planning Board members, neighborhood representatives and other local design professionals. The applicant works with the DAT to refine their design. All recent Major Impact Projects have their own webpage which you can see on our Current Projects page.

17. What is a 40B project?

A project categorized as a “40B” refers to Chapter 40B of the Massachusetts General Laws, a state statute which enables local Zoning Boards of Appeals to approve affordable housing developments under flexible rules if at least 20-25% of the units have long-term affordability restrictions. These projects are also known as Comprehensive Permits. 

Chapter 40B was enacted in 1969 to help address the shortage of affordable housing statewide by reducing unnecessary barriers created by local approval processes, local zoning, and other restrictions. The goal of Chapter 40B is to encourage the production of affordable housing in all cities and towns throughout the Commonwealth. The standard is for communities to provide a minimum of 10% of their housing inventory as affordable.  Communities that have NOT met the 10% requirement are subject to 40B proposals which can waive local zoning requirements and apply more flexible zoning standards than non-40B projects.   

To qualify for Chapter 40B, a development proposal must first be approved under a state or federal housing program, such as MassHousing, MassDevelopment, the Department of Housing and Community Development, or the U.S. Department of Housing and Urban Development. At least 25% of the units must be affordable to lower income households who earn no more than 80% of the area median income (Alternatively, for rental housing, the project can provide 20% of the units to households below 50% of median income.)

For more info on 40B projects in Brookline, visit our Chapter 40B page. 

18. Where can I review past meeting minutes?

Meeting minutes for all Boards and Commissions supported by the Department of Planning & Community Development are located in the Agenda and Minutes section of this site.  Additionally, individual Board and Commission pages often have links to meeting recordings, meeting materials, and background information.

19. Where can I read zoning decisions on recent zoning cases?

The Planning Department maintains an online archive of all ZBA decisions dating back to 2013 here.  If the ZBA decision you are looking for is older than 2013, please contact the Planning Department.

20. The ZBA voted to approve my application. Now what?

There are a few steps left in the process after the ZBA votes to approve your proposal. Refer to the Planning Board & ZBA Process Guide for Applicants.

21. There is construction taking place near me that is disruptive/causing a nuisance/does not seem to be following the plans/does not seem to have a work permit/etc. What can I do?

Contact the Building Department for all enforcement related issues regarding construction and work sites. Visit their website or call 617-730-2100 to speak with the local building inspector assigned to the project.

22. Can I subdivide my lot? What is an ANR plan?

A subdivision is a division of land into two or more lots and involves the creation of a new road.  An ANR (“approval not required”) is the division of land into lots with frontage on existing roads, whether public or private, or simply reconfiguring lot lines. The Planning Board endorses ANRs certifying that approval under the Town’s Subdivision Regulations is not required.

You must first determine whether you have sufficient land to meet the applicable requirements in the Zoning Bylaw to be subdivided. Consult the Zoning By-Law to determine the required lot size in your zoning district. Contact a local surveyor or engineer to determine whether your property meets the requirements and to draw up a certified site plan. You must also ensure your new lot(s) have at least 20 feet of frontage along an existing road to provide access. 

If you are interested in potentially subdividing a lot, we recommend that you meet with the Planning and Building Departments to discuss your plans.  

23. How can I propose a zoning amendment?

Amendments to the Zoning By-Law or Zoning Map are voted on by Town Meeting.  Proposals for amendments can be submitted as warrant articles. Town Meeting is held typically twice a year, once in May and again in November. The open warrant period usually begins in February for the spring Town Meeting and in August for the fall Town Meeting. Warrant articles must be submitted to the Select Board's Office before noon on the day the Warrant closes. Warrant articles submitted by citizens must be accompanied by 10 signatures of Brookline registered voters.  It is recommended that proposed amendments be submitted to Town Counsel for prior review to ensure issues of legality or form are addressed. Additionally, Town Counsel will discuss zoning amendments with Building and Planning staff. We strongly recommend contacting the Planning Department at least two months prior to the Warrant closing date. For more information on this process, see our Submitting Articles page.

24. How do I learn about Town Meeting zoning amendments?

Recent Town Meeting zoning amendments are listed on the Zoning By-Laws and Guidelines page and describe the warrant article proposal and the outcome of the Town Meeting vote.  For more detailed information, visit the Town Meeting page where the full warrant for each Town Meeting can be found with detailed descriptions and records of votes.

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Preservation - Demolition Review

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1. What buildings in Brookline are subject to review for demolition delay?

All buildings in Brookline are potentially subject to a demolition delay. If a proposal for work on a building meets the definition of complete or partial demolition, then the building will be reviewed for its historical and architectural significance.

2. What qualifies a project as demolition?

For the most part, demolition includes removing or covering 25% or more of the square footage of the building’s exterior sides and roof, removing or covering one side of a building, removing the roof, or significantly altering the shape of the roof. Please see the attached illustrative drawings for examples of how partial demolition is determined, and see below for demolition of buildings designated as historic.

3. Who reviews a building for its historical and architectural significance?

If proposed work qualifies a building for demolition delay review, the Preservation Commission staff, with the oversight of the Brookline Preservation Commission, makes an initial determination of historical and architectural significance within 10 business days after a complete application form has been submitted.

4. What happens when a building is assigned an initial determination of significance?

The Preservation Commission will hold a public hearing to determine whether it will uphold the initial determination of significance. If upheld, the commission will impose a demolition delay on the building for a period of up to 12 months, or 18 months for a National or State Register property.

5. How do I know if a National or State Register-listed building requires demolition review?

The definition of demolition is more inclusive for buildings that have local, state, or federal historic designations. Demolition of buildings listed, eligible for listing, or with a preliminary determination of eligibility for listing in the State or National Registers of Historic Places or located within State or National Register districts are automatically determined to be initially significant. Generally, proposed work that includes the systematic removal, effacement or destruction of the exterior architectural elements which define or contribute to the historic character of a building might qualify the project for review. This may include, but is not limited to removing or altering windows, siding, chimneys, and decorative elements.

6. What if my building is located in a Local Historic District?

If a building is located in a Local Historic District, regulations and guidelines for work in local historic districts take precedence for review of any changes to structures. In almost all cases, the Preservation Commission will not approve demolition of buildings in Local Historic Districts.

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Public Works - Engineering & Transportation - Pay By Phone 1

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1. How do I use Passport/How do I pay with my phone?

Download the Passport Parking app from the App Store or Google Play. A web version of Passport is also available. Please note: your wireless carrier’s message and data rates may apply.

2. What is the zone/parking spot number and how do I find it?

The zone and parking spot numbers are required to start your parking session and identifies where you are parked. You can find both numbers located on the decal on the parking meter. HINT: The entire Town of Brookline is zone 2445 and the space number is the meter number for on-street meters and the space numbers in the parking lots!

3. How do I fund a wallet?

To fund a wallet, you must initiate your first parking session. You will have the option to load the wallet during the payment selection step. HINT: The Town of Brookline wallet provides $1.25 in free parking for every $20 loaded. So pay $20 and get $21.25!

4. Why doesn’t the meter change/How does enforcement know I paid?

Although the meter reads red/expired, Parking Control Officers will see the payment on their devices.

5. How do I know my parking session has started?

When using the application, you will know your parking session has successfully started once you see the countdown timer on the screen.

6. Is there a fee for pay by phone?

Yes. In order to offset the fees associated with the service and credit card fees, there is a $0.15 per transaction fee from Passport and a $0.50 per transaction credit card fee. 

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Public Works - Engineering & Transportation - Pay By Phone 2

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1. How do I extend my time?

One of the major benefits of using Passport Parking is the ability to increase time on your meter remotely.

There are two ways to extend your parking time.

1. When on the “Active Session” screen that has the parking timer, click “Session Options”, then click “Extend”. You can then choose to add additional time.
2. When you have only a few minutes left, you will receive a notification (if you allow notifications from Passport) that your time is about to expire. The app will then ask you if you would like to extend your time. If you select "Yes", you will be redirected to the "Extend" page. HINT: If you can’t extend your time it could be because you have already reached the maximum stay allowed for that parking meter.

2. How do I view my parking history/get receipts?

To view your parking history you can use the app or website. Click ‘Parker History’ in the side menu and you’ll be able to view previous parking sessions and access receipts. 

3. How do I manage alerts/reminders?

Login to your account and click ‘Options’. Use the check boxes to enable/disable the reminders.

4. Can I park multiple cars?

You can start additional parking sessions by clicking ‘New Session’ in the side menu.

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Public Works - Engineering & Transportation - Pay By Phone 3

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1. Where is the menu located?

The menu button is the icon with the three white lines in the left-hand corner of the screen.

On the menu you will find:

2. How do I add/delete a payment card?

Login and select ‘Payment’ from the side menu. Select ‘Add Card'. Enter your new card information and check the ‘Save Payment Info’ if you wish to save this card for future use. To delete a card, select ‘Payment’ from the side menu and choose the card you wish to remove, then ‘Delete Card’.

3. How do I add another vehicle to my account?

Login and select ‘Vehicles’ from the side menu. The app will save recent license plate numbers you’ve used before too!

4. What is the difference between a verification code and my PIN number?

The verification code is a 3 digit code that verifies you have entered in the correct cell phone number or email when signing up. The PIN number is a four digit number of your choice that you will login with.

5. How do I reset my PIN?

To change your PIN you will login to the app or website and select the ‘Reset Pin’ button on the first page. It will then ask you for your current card information on your account for security reasons. If you don’t know your old card information please send an email to [email protected].

6. How do I change the email address on my account?

To change your email address you can use the app or website. Login and select ‘Profile’ from the side menu and then update your email.

For any issues you may encounter with the app contact Passport via the app. For all other questions about parking contact the Transportation Division at 617-730-2177.

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Public Works - Highway & Sanitation - HPAYT 1: General Information

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1. What is the Hybrid Pay-As-You-Throw (HPAYT) Automated Curbside Collection Program?

HPAYT is a system where customers are billed based on their household’s trash output. Trash carts are collected by a vehicle equipped with an automated arm, which lifts the trash cart from the ground, and dumps the contents into the vehicle. If a customer has more trash than their cart can hold, plastic overflow bags, imprinted with the Town seal, are available for purchase at local retail establishments.

2. When and how will my bill change?

The first refuse bills under the new rate structure are generated on July 1, 2017. Rather than billing all customers at a flat rate of $200 per year (as Brookline residents are accustomed), each subscriber is billed in a tiered system, where the size of the trash cart they choose determines their annual refuse costs.

To change carts or see prices, check our Trash Billing Info page.

3. I am a Town Refuse Collection subscriber, but I did not choose a cart before the deadline. What happens now?

If a cart was not chosen by March 10, 2017, one (1) 35 gallon cart will be delivered to each unit at the residential address on file.

4. I am unable to roll a cart to my curb. What are my options?

A: In extenuating circumstances, residents who subscribe to Town refuse collection may qualify for a Trash Cart Waiver. Waivers will be considered for residents who are unable to physically maneuver a wheeled trash cart curbside on collection day, and for residents with geographic obstacles such as multiple flights of stairs. Applications will only be considered after a required inspection by a Sanitation Division supervisor.

Trash Cart Waiver application

5. My cart is usually spacious enough, but I have more trash than usual this week. What are my options?

A: Subscribers may purchase plastic overflow bags (30 gallon/25 lbs. capacity) imprinted with the Town seal at local retail establishments. This is the only bag permissible for trash collection. Overflow bags are sold in a roll containing 5 bags for $20.00.

6. How do I schedule an appointment for Bulky Item Collection?

Bulky items (furniture, mattresses, TVs, appliances, etc.) are collected on the regular trash day, by appointment only. Customers must register online and schedule a pick-up through the resident Accela portal with a fee for each item (limit 4 items per week). Any item that is not scheduled will be left curbside, and the resident will be issued a violation notice. For further information, see our Bulky Items page.

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Public Works - Highway & Sanitation - HPAYT 2: New Subscribers

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1. How do I sign up for Town refuse collection?

A: Residents of, and commercial businesses operation in, Brookline may sign up for Town refuse collection at any time. The application procedure follows:

1. Obtain a Refuse Agreement Application:
   1. Email Refuse Billing at [email protected] and include New Refuse Account Request in the subject line.
   2. Visit the DPW Administration Office located on the 4th floor of the Brookline Town Hall, at 333 Washington Street.
   3. Download an Application from the Public Works page.
2. Fill out a Refuse Agreement Application, and return it to the DPW office on the 4th floor, at the Brookline Town Hall either in person, by mail, or via email. See application for details.
   1. Include a letter from current trash collection company indicating cancellation of service, and the date of cancellation.
   2. Processing of the application may take up to 30 days. The DPW will deliver, to the residential address, the recycling and trash carts chosen on the application by the customer.

2. How do I choose a recycling and/or trash cart?

A: New subscribers to Town Refuse Collection choose carts on the Refuse Agreement Application.

Existing subscribers should visit our Trash Billing Info page for more on swapping carts.

3. When will I receive my first bill?

A: Town refuse collection customers are assessed at an annual rate, broken down into four (4) quarterly payments. Billing invoices are generate on the first day of the following months: July, October, January, April.

4. How do I know which trash cart is the best choice?

A: This question is difficult to answer, as each resident has their own habits to consider. DPW suggests keeping track of the number of trash bags placed at the curb each week, and using the following chart above as a decision-making guide.

Price chart for different sizes of trash cans

Barrel size	Price	Rough Size	Dimensions	Notes
35 Gallon	$250 per year	Will hold an average of three (3) kitchen garbage bags.	20.20" wide,  39.13" high	60% of Brookline residents produce 35 gallons, or less, of solid waste per week.
65 Gallon	$336 per year	Will hold an average of six (6) kitchen garbage bags.	26.70" wide,  40.58" high	This cart is the same size as the standard Town-issued recycling toter.
95 Gallon	$425 per year	Will hold an average of ten (10) kitchen garbage bags.	26.70" wide,  43.13" high	The largest waste cart offered. Those selecting this size should evaluate their recycling practices.

5. How do I dispose of my old trash bin or barrel?

Call 617-730-2156 or email Department of Public Works at [email protected] to coordinate pickup of your old waste bin or barrel.

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Public Works - Highway & Sanitation - HPAYT 3: Cart Exchanges, Additions, & Returns

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1. May I exchange my current cart for another size, or add an additional cart to my account?

Yes. Subscribers may make changes to their recycling and/or trash cart(s) once a year. Any changes to trash cart sizing, or additional carts ordered, will be reflected in the quarterly bill immediately following the change to the account. Subscribers may add an additional recycling cart to their refuse account without increasing their annual refuse costs.

Please email [email protected] to request trash or recycling carts.

Questions and concerns regarding the status of a cart order should be directed to (617) 730-2156 or [email protected].

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Public Works - Highway & Sanitation - HPAYT 4: Cart Damage, Theft, and Loss

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1. I am worried someone will steal my recycling or trash cart. How is the DPW addressing my concern?

The DPW understands these concerns, and has taken steps to alleviate them:

• All black trash carts have a serial number printed on the front panel of the container. Records are kept concerning which serial numbers are connected to each Town Refuse account.
• The Sanitation department will perform periodic spot checks to ensure that customers are using the trash cart they ordered.
• If a cart goes missing, the Sanitation Department will investigate, and attempt to locate the cart.

2. What can I do, as a subscriber, to prevent cart theft?

Whenever possible, subscribers should secure their trash and recycling carts inside a garage, behind a fence, or in another location on their property. Subscribers may choose to apply stickers (such as those used on mailboxes) indicating their address on the top of their recycling and trash carts.

3. What should I do if I discover my cart is missing?

Contact the DPW Admin Office at (617) 730-2156 to report missing carts.

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Public Works - Highway & Sanitation - HPAYT 5: Condo Associations, Multi-Unit Properties, Landlords, and Property Managers

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1. I live in, or maintain, a multi-unit dwelling. What is my responsibility?

A: Brookline condo associations, property owners, landlords, and property managers are responsible for placing recycling and trash cart orders.

• The minimum rate for each unit at any given property is $250 per year. Multi-unit properties must select a minimum of one (1) trash cart per account. These properties may choose any combination of trash carts to contain refuse for the building, but will not pay less than the sum of $250 multiplied by the number of units at the property. 
  
  For example: A 3-unit property may choose a 95 gallon trash cart to cover their building. Their annual rate is ($250) x (3 units) = $750.
• Any applicable Cart Service Fees will be billed to the refuse account, not to the residential unit.

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Public Works - Highway & Sanitation - Single Stream Recycling

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1. What is single stream recycling?

Single stream isn’t anything fancy. It simply refers to a new system that takes the 2 recycling “streams” collected through the Brookline curbside program - mixed paper and commingled containers - and puts them together in 1 toter. Voila. Single-stream. Two bins, now 1. It is still important to follow the same guidelines applied to the 2-bin program, except you put the 2 streams together.

2. What can I put in my blue recycling cart ?

View the Single Stream Recycling webpage for acceptable items.

3. I am elderly or disabled and can not transport a large cart. Can I get a smaller cart?

The smallest size toter delivered in September will be a 64-gallon toter. If after a 2-week trial period this significantly impedes your ability to recycle, please call 617-879-4908 to discuss alternative recycling options.

4. What are the advantages to single stream?

By eliminating sorting, recycling becomes easier and increases participation and recovery rates. In many communities, recycling has increased 30% or more by switching to single stream recycling. Single stream also reduces collection costs because haulers can use single compartment trucks that can be compacted as opposed to specialized multi-compartment vehicles that are more costly to operate. Over time this greatly reduces the energy required to collect the material.

5. How do I know what plastic is recyclable?

Think bottles and containers! All plastic food and beverage bottles, most plastic food containers, and most other plastic bottles under 2.5 gallons in size are recyclable.

There are a few exceptions:

• Styrofoam cups and trays and microwave trays are not recyclable.
• If the bottle contained motor oil, antifreeze, pesticides, herbicides, adhesives, paints, or solvents, it cannot be recycled. The residue from motor oil and chemicals seeps into the plastic and contaminates it.

6. Are plastic bags recyclable at the MRF?

No! Plastic bags, plastic wrap, and other plastic “film” are not recyclable. Do not put your paper or containers in plastic bags prior to recycling. Plastic bags are a serious contaminant and litter problem at the recycling facility.

Check with your grocery store to see if they accept clean grocery bags for recycling and if so, what are their guidelines. If they don’t accept them ask them to begin a recycling program.

7. Should I wash my recycling before placing it in the bin?

Just one rinse for recycling should be sufficient, even for vegetable oil bottles. Cans, jars and bottles that are rinsed before recycling are cleaner and thus more valuable. Also, clean containers are less attractive to bugs. Bottle caps can remain on the bottle for recycling.

Motor oil containers cannot be recycled.

8. Can I recycle Styrofoam?

Styrofoam is a brand name for the material made from a type of plastic called polystyrene. Polystyrene is not recyclable in Brookline's recycling program. Private company's such as Refoam-It Inc. hold Styrofoam take back events throughout Massachusetts. Brookline's event is usually held in January.

9. Why can’t prescription or vitamin bottles be recycled?

Prescription and vitamin bottles go through a different manufacturing process and, as a result, do not have the same melting temperature as other plastic bottles. (You’ll notice they are much, much harder than other narrow-necked bottles.) They have a different consistency at the same melting temperature (sometimes thinking of "soup" versus "pudding" is helpful), making them incompatible in a re-manufacturing process. It's the same reason plastic bottle tops can't be recycled, no matter their number.

10. Can I recycle a motor oil bottle with a No. 2 on the bottom?

No. Motor oil residue has become 1 of the biggest contaminants for our plastics markets. The residue seeps into the porous plastic and cannot be removed through the washing process. Of course you should never try to rinse or wash a motor oil bottle yourself since motor oil down the sink or storm drain causes a much larger environmental crisis than a plastic bottle in the trash. A motor oil bottle in a pile of plastics could potentially contaminate a whole batch of otherwise recyclable materials and cause the whole lot to be sent to the landfill.

11. Do I need to step on my plastic containers before recycling?

No. You don’t have to step on plastic before recycling it. Some plastic, like milk jugs, is easy to step on and it saves space in the recycling container. Other plastic will just “spring back” when stepped on. Never step on plastic when it’s on the ground because it will pick up dirt and stones, which are not recyclable.

12. Are black, No. 1 microwaveable containers recyclable?

No. Black plastic is not recyclable because of the dye. This includes microwaveable trays as well as other items.

13. Why can't I recycle plant pots?

Plant pots can't be recycled because the plastic is too dark to be used in new products. Also, there can't be any type of dirt or residue in the recycling process. A local garden store may take them for reuse.

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Public Works - Highway & Sanitation - Trash & Recycling

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1. When is my trash and recycling picked up?

Your trash and recyclables are picked up at curbside once each week. The collection day depends on where you live. If you don’t know which day, call 617-730-2156 or download the We Recycle Brookline app on IOS or Android on your mobile device.

All trash, recyclables, yard waste, bulk items and CRTs (TVs), must be placed at curbside by 7 a.m. on the pickup day, but no earlier than 3:30 p.m. the night before. Please be careful if you put the trash / recycle containers out the night before, since animals may tear open bags or get into trash barrels during the night. Collectors will not pick up trash that is not in a container. Unacceptable material will be left at curbside along with a violation notice.

See the schedule by street.

2. Where does my trash and recycling go?

Our sanitation trucks bring it to our own transfer station located at 815 Newton St. There it is loaded into trailers and sent to a Waste to Energy Facility - operated by Covanta SEMASS. Our recycling, which is handled by Casella Resource Solutions, is sent to their materials recovery facility which is located in Charlestown, MA.

3. How do I get a blue recycling cart?

Blue recycling carts are issued to each household that subscribes to town trash service.. Please call 617-730-2156 if your cart is missing or you need an additional cart.

4. What happens if my collection day falls on a holiday?

Your trash will be picked up the next day, and everyone else whose collection day follows the holiday will have their trash picked up 1 day later than usual, so that Friday’s trash will be picked up on Saturday for that week.

5. What do I do with my hazardous waste?

The Sanitation Division has set up a household hazardous waste collection center located at 815 Newton St. It will be open every Tuesday from 7:30 a.m. to 12:30 p.m. from May through October. Please visit the hazardous waste webpage for a list of acceptable items.

Rechargeable batteries, mercury containing items, and lightbulbs can be brought to the Household Hazardous Waste Collection Center every Tuesday from 7:30AM to 12:30PM May through October. Please safely store these items safely during the winter months. 

6. What do I do with my hazardous waste in the winter?

November is here, meaning hazardous waste will be coming to an end for the season until the first Tuesday in May 2021.

Do you have hazardous products between November and April? If you are moving out of Brookline or if you have any questions on how to dispose of hazardous material, contact John King by calling (617)-879-4908 or emailing [email protected].

7. Are there any restrictions on what I can put in my trash?

Yes. By state ruling the following are not allowed in the trash:

• Computer monitors
• Fluorescent light bulbs
• Glass bottles
• Hazardous wastes
• Lumber or other home construction materials from home repair
• Metal items or cans
• Ni-cad batteries
• Recyclables such as newspapers
• Rubber tires
• Television sets
• Yard waste (grass, leaves, and brush)

8. What are special pickups?

The Sanitation Division will pick up large bulk items, including couches, white goods, stoves, refrigerators, air conditioners, CRTs, TVs, etc. You must call 617-730-2156 1 week in advance of your regular trash pickup to schedule. This is for town service residents only.

9. Who do I call if I see illegal dumping?

If you see any illegal dumping or other environmental hazards occurring in your neighborhood, please call your Sanitation Inspector at 617-879-4900.

10. What should I do with yard waste?

Yard waste is defined as leaves, grass clippings, shrub trimmings, plant cuttings and non-woody organic garden waste only. Brush is defined as wood waste from bushes and trees that is less than 3 inches in diameter. Materials such as dirt, sand, sod, rocks, stumps or trunks will not be accepted.

Pieces of brush must be no more than 3 inches in diameter and no more than 3 feet long. Brush must be tied and bundled in lengths of 3 feet or less and weigh no more than 50 pounds per bundle. Brush not meeting the above criteria will not be accepted. For yard waste, biodegradable paper yard waste bags are available for purchase at the Home Depot or at your local hardware store. Prices and availability may vary. You don’t necessarily have to put yard waste in the special biodegradable bags. You can put them in barrels clearly marked “Yard Waste” and leave them out on the same day that your trash is collected during the weeks that yard waste is collected. Yard waste stickers are available at the Town Hall 4th floor or the Municipal Service Center at 870 Hammond St.

No plastic bags are acceptable. The paper bags are used because they are more cost efficient to pick up and are known to be biodegradable, thus saving the town (and the taxpayer) money in collection costs. Please call the Sanitation Department at 617-730-2156 if you have questions.

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Public Works - Parks & Open Spaces - Fisher Hill Reservoir Park

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1. What was the public community process?

The Fisher Hill Reservoir Design Review Committee and the Park and Recreation Commission held numerous public meetings from 2011 to 2013 to finalize and approve the conceptual design and final plans and associated budget for the park. See more on the Fisher Hill Reservoir Park page. Several other boards and commissions met in 2013 to approve funding or specific components of the plans.

Prior to this, there was a Board of Selectmen-appointed Fisher Hill Master Plan Committee, which met in 2001-2003 and recommended a potential use for this site as a scenic amenity and public park, and a subsequent Selectmen’s committee, which met in 2003-2004 and developed the initial conceptual park design and associated budget. Following this, the town moved forward with acquiring the site from the state and developing the Fisher Hill Reservoir Park.

2. When will construction begin at the park, and what is happening on site now?

Construction on the site started in January 2014. For updates, please see the Fisher Hill Reservoir Park latest news section.

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Public Works - Parks & Open Spaces - Front Yard Tree Planting Program

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1. Can I have a “Front Yard” tree planted anywhere on my property?

The Town can plant within 20 feet of the public right of way, in the front- and/or side-yards of your property. The chief purpose of the program is to increase the number and diversity of trees contributing to and benefiting Brookline’s streetscapes. Please note that the tree must be completely visible from the street.

2. What does the application process look like?

If you are interested in the Front Yard Tree Planting Program, we ask that you please fill out a Front Yard Tree Application. You can either apply online, or you can download a hard copy of the application and return it to:

Tom Brady, Tree Warden
Brookline Parks and Open Space Division
333 Washington Street
Brookline, MA 02445 

Or via email to [email protected] 

Once you have submitted the application, a member of the Tree Planting Committee will contact you to review the site and discuss any species preferences you may have. The Tree Planting Committee and Tree Warden will review your request at their upcoming quarterly Tree Planting Committee meeting. If the proposed site appears suitable for tree planting, you will be asked to complete a Front Yard Tree Planting Program Agreement. The Town will then contact DigSafe to conduct an assessment and ensure that there are no underground utilities in the proposed location.

Applications are accepted throughout the year, and planting typically takes place in Spring (April – June) and Fall (September – November). The planting schedule is dependent on seasonal conditions, crew schedule, and plant availability.

3. What kind of trees are available? Can I choose what species of tree is planted?

Each year, the Town has several varieties of shade and ornamental trees available for planting through the Front Yard Tree Planting Program. The availability of particular species is dependent on nursery stock. If you have a preference of species for your Front Yard tree, please let us know in the Application (there is a representative list of species available for view under the previous tab called "Example Tree Species"). If the proposed site is conducive to tree planting, we will do our best to accommodate your request or work with you to determine an appropriate species for the specific site.

4. What is the cost to the homeowner?

The Town will provide the tree and plant it at no cost to the homeowner. The tree will be owned and maintained by the Town for the first five years after planting, and then relinquished to the homeowner’s care and ownership.

5. How many “Front Yard” trees can I request?

You can request as many trees as is suitable for your specific site (however all trees must be within 20 feet of the public way and completely visible from the street). 

6. What are the deciding factors for site suitability?

Factors considered for site suitability include: site topography, soil volume, the availability of space (in regards to buildings and existing trees/plantings), sunlight availability, underground utilities, et cetera.

7. I just had a “Front Yard” tree planted on my property! How can I care for my tree?

Congratulations on your new tree, and thank you for helping us enhance Brookline’s urban forest!

To help your new tree thrive, there are several things you can do:

• During the first two years, your tree will be expending a lot of energy trying to get its roots established in the soil. You can help make this easier by watering your tree regularly. From late spring until early December, water your tree slowly once or twice per week to keep its roots moist. A newly planted tree will need 15-20 gallons of water per week. As a rule of thumb, your tree’s soil should be moist at 2” below the ground. Dig down 2” and touch your finger to the soil; if the soil is moist to the touch, then the tree does NOT need water.
• You can also add a 3-inch layer of loose, coarse mulch at least 3 inches from the tree trunk of your tree. Please be mindful not to add too much mulch (4 inches or more), as this will exclude oxygen from the soil.
• Keep pet urine and feces away from the tree’s roots.

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Public Works - Parks & Open Spaces - General

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1. How do I reserve a park for an event?

View the Field Events Permits webpage.

2. How do I register and sign up for the Green Dog Program?

View the Green Dog Program registration information and instructions webpage.

3. Where are the splash pads near me?

View the Spray Pools and Splash Pads webpage.

4. Where is the nearest park?

View the Parks and Open Space System of Brookline webpage.

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Public Works - Parks & Open Spaces - Green Dog Program

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1. How do I register and sign up for the Green Dog Program?

View the Registration Information and Instructions webpage.

2. Where can I take my dog off-leash and how were the off-leash hours and parks determined?

View the new green dog park interactive map or download our green dog parks map to find a park with off-leash hours. The Park and Recreation Commission established off-leash hours and parks to balance the needs of both dog owners and visitors without dogs. The program was developed with the following considerations:

• Park size
• Wildlife / sensitive areas / gardens
• Historic areas
• Passive and active uses of the parks
• Park users / neighbors
• Athletic fields
• Impact on schools and children
• Distribution of parks throughout town

The commission also sought public input through public meetings, and conducted a pilot program and assessment prior to full implementation.

3. I visited a park during off-leash hours, but the park was closed. Why is this?

Fields may be completely closed when they are wet due to inclement weather, if heavy rain is anticipated, during the spring thaw, or for other reasons related to maintaining healthy fields. We post park closed signs, but you can also call the green dog hotline, 617-879-4850, 24 hours a day to check if the fields are closed, or you can call the Parks Division Monday - Friday, 7 a.m. - 3 p.m. at 617-879-5650.

Please also use your judgment about using the fields in wet conditions. Note that synthetic turf fields generally do not close due to weather, but dogs are not allowed on these fields, whether on or off-leash. You are still welcome to walk your leashed dog on the paved paths at any time, including during field closures.

4. Why are there no evening off-leash hours?

The Park and Recreation Commission considered the needs of both dog owners and non-dog owners when establishing the off-leash hours. There are currently no evening off-leash hours since most parks have heavy use from other users during this time, particularly during the athletic season. Two of our parks, Brookline Avenue Playground and Larz Anderson Park, do have off-leash hours from dawn to dusk during the winter months (December to February).

5. Why doesn’t Brookline have a dog park, so dogs can always be off-leash?

Brookline is an urban community with a limited amount of park space available. Many different types of users value and appreciate our well-maintained network of open spaces, and we have to balance the needs of these users. A dedicated dog park would require taking existing parkland and converting it to this use. The Park and Recreation Commission has not identified an ideal location for a dog park at this time.

6. Why do I need to license my dog?

Massachusetts state law requires that all dogs over 6 months be licensed. Licensing also requires proof of rabies vaccination. Licensing is critical to ensuring the health of our canine friends and other people, and can help identify your dog if they become lost. For more information, contact the Town Clerk’s Office at 617-730-2010.

7. Why do I need to pay a fee to participate?

The Green Dog Program is an optional recreation program and a service to the community. Fees are charged similar to other recreation programs, and are used by the town to cover costs incurred by the program, including:

• Park ranger services
• Assistance and oversight in the parks
• Program administration and tags
• Web updates, informational materials and signage
• Communication and outreach with participants
• Monitoring of park conditions
• Evaluation of program usage
• Program improvements

8. I visited a park during off-leash hours, but was told my dog had to be on-leash. Why is this?

Off-leash hours may occasionally be suspended at any park. If there is a permitted activity, such as a school group activity or a sports game, dogs must be on-leash for their safety and the comfort of other park users. When parks crews are working in the parks, dogs must be on-leash for the safety of both the animals and the crews.

9. How do I report a violation of off-leash hours or other dog issues?

You can report off-leash or other violations when you are in the park to the Brookline Police Department at 617-730-2222. Someone is available to take your call 24 hours a day. We encourage you to contact the Police if you witness an aggressive dog or other unsafe conditions in a park.

Park rangers also regularly patrol the parks and assist visitors, and are available to discuss any violations or concerns you have. You can also report issues by calling 617-879-5650 or emailing [email protected].

10. Could off-leash hours or parks change in the future?

The Park and Recreation Commission continues to assess the success of the Green Dog Program. They also consider information obtained from park ranger reports, police reports, and public comments in their assessment. Off-leash hours or parks could change in the future since the Park and Recreation Commission does has the authority to temporarily or permanently close, or modify the boundaries of off-leash areas for any of the following reasons:

• Environmental damage
• Failure to comply with rules and regulations
• Public health or safety
• Serious unanticipated problems affecting other park users

If any changes are made to the program, updates will be posted on this website, park signage will be changed, and often neighbors will be notified.

11. My usual park is closed for renovations, or due to field conditions. Where can I go with my dog?

View the new green dog park interactive map or download our green dog parks map to find another park with off-leash hours. In addition, you may walk your leashed dog at any of our active parks, excluding synthetic turf fields, playgrounds, sand boxes, tennis courts, basketball courts, nature sanctuaries and planted flower and shrub beds. Please observe park signage and note that certain other areas may also be closed to dogs (e.g., a portion of Harry Downes Field).

12. I’m a dog walker. Can I bring my clients to play and exercise off-leash?

Dog walkers are required to register for the program and will receive a permit for their business. In addition, all individual dogs must be registered to participate. Everyone, including dog walkers, are limited to 3 off-leash dogs per person at a time. Dogs must be under voice control and in sight at all times. It is not recommended to bring multiple on and off-leash dogs, since you will not be able to easily attend to the off-leash dogs if necessary.

13. Can my friends and visitors bring their dogs to play off-leash in Brookline?

Guest permits are available for visitors. A 2-day permit costs $5 and a 1 week permit costs $10. All dogs must be licensed and have a current rabies vaccination to participate in the off-leash program. In addition to being licensed, the other criteria for the dogs include the following: dogs must be at least 4 months old, not in heat, vaccinated, healthy, and not aggressive towards other dogs or people. Friends and visitors must follow all other program rules and regulations.

Non-residents who want to take their dogs off-leash more often are also welcome to register for the program.

14. Why do I have to pick up after my dog?

Picking up after your dog, whether on or off-leash is required by Brookline town bylaw, and is punishable by fines and/or removal from the park and the off-leash program. Everyone should bring something with them, such as a bag, for cleaning up, and should pay particular attention when dogs are off-leash. Cleaning up feces is not only the law, it is also the polite, responsible thing to do.

Since all our parks are shared by many users, it is particularly important to remove feces so other users, such as children playing sports or people picnicking, don’t come into contact with these messy, potentially unhealthy remains.

In addition, we ask all users to discard all trash and take other personal items with them when they leave.

15. I saw an aggressive dog in a park. What should I do?

We encourage you to contact the police if you witness or are involved in incidents of aggression towards people, other dogs, or wildlife. They are available at 617-730-2222, 24 hours a day, or 911 for emergencies. Brookline's bylaws are quite clear that aggressive dogs are not permitted off or on leash.

If individuals feel they or their pets are being threatened, then it is reasonable for the offending dog to be put on leash and/or removed from the area depending on the severity of the situation. Owners can lose off-leash privileges and/or be fined, and dogs can even be impounded if the situation warrants it. Brookline Park Rangers and the Animal Control Officer also patrol the parks regularly and can assist in these situations.

16. What are Green Dog Liaisons?

Green Dog Liaisons are residents who frequently visit a particular park and have volunteered to be a liaison between our office and other dog owners and park users. Most of our parks with off-leash hours have liaisons. When appropriate, we will pass on comments, complaints, etc. that we receive to the liaison(s) for that park. The liaisons can then inform other users of any problems, positive feedback, or updates. This system allows for information to get to park users very quickly and smoothly and helps keep the Green Dog Program successful.

17. How do I find out more information or make suggestions about the program?

The Park and Recreation Commission, Parks and Open Space Division, and Recreation Department all welcome your questions and comments. Please check the Green Dog Program webpage for further information and updates or contact us at 617-879-5650 or via email at [email protected].

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Public Works - Parks & Open Spaces - Mini Forests

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1. Where are other mini-forests located?

Mini-forests have been planted in many countries, from France and the Netherlands in Europe, to India
and Japan. Mini-forests have also been planted in several cities in the U.S. The first mini-forest in New
England was planted at Danehy Park in Cambridge, Massachusetts in 2021. Cambridge planted its
second mini-forest in 2022.

2. What is involved in planting a mini-forest?

All of the vegetation planted in a mini-forest must be native to the region and should be compatible
with conditions unique to the planting site. Generally, between 30 and 50 different species are planted.
Most of the species are canopy trees, understory trees, and shrubs.
The trees and shrubs are planted as seedlings. Before planting, the soil is de-compacted and enriched
with compost to ensure that seedlings have access to ample food and nutrients. Approximately three
seedlings are planted per square yard. After planting, the soil is topped with mulch to encourage
moisture retention and deter weeds. Fencing may be needed to protect the mini-forest from animals
during the first three years.

3. Why is a mini-forest cost-effective?

The cost of planting a mini-forest depends on its size and the amount of preparatory work needed.
Expenses include plants; labor, supplies, and equipment associated with preparing the soil; and
fencing to protect the mini-forest during the first three years. Planting seedlings is less expensive than
planting 6΄-8΄ trees. Using volunteers to plant a mini-forest helps the town save in labor costs. Once a
mini-forest is planted, the costs are minimal. Periodic weeding and watering are needed only in the
first three years. After three years, the forest maintains itself.

4. How can I get involved?

Brookline residents will be invited to share their thoughts in public hearings about proposed locations for a mini-forest. Additionally, all community members will be encouraged to participate in planting
the mini-forest and helping with weeding and watering in the first three years. Most importantly, it is
hoped that Brookline residents will enjoy the forest by watching it grow and experiencing the shade
and biodiversity it brings to the surrounding area!

5. Where can I get more information about mini-forests?

A large and growing number of print and online resources are available. Here are just a few:

• Mini-Forest Revolution by Hannah Lewis, Chelsea Green Publishing (2022)
• How Plants Cool the Planet
• The first Miyawaki forest in the northeast was planted in Cambridge
• Biodiversity for a Livable Climate (Cambridge, MA)
• Urban Forests

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Public Works - Stormwater

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1. What is a storm drainage system?

The Storm Drainage System is a series of catch basins, drainage pipes and drainage ditches that collect and channel runoff from streets, driveways, sidewalks, parking lots, and vegetated land surfaces. This network of pipes and ditches flow into bodies of water such as ponds, lakes, streams and rivers.

2. What is the Problem?

Stormwater becomes a transportation system for pollutants. Soil that erodes from a construction site, litter from parking lots, antifreeze and oil dripped from cars, fertilizers and pesticides from turf management, and sand and salt left from de-icing operations on roadways can be deposited untreated into our waterways. Water can contain and transport sediments, metals (copper, cadmium, chromium, lead, zinc), nutrients (nitrates, phosphates, ammonia), salt, petroleum products and coliform bacteria among other materials.

3. What can I do about stormwater?

• Eliminate pesticide and fertilizer use in your yard.
• Scoop your pet's poop—pick it up and flush it down the toilet rather than leaving it on the ground or depositing in a catch basin.
• Wash your car in a commercial car wash that treats or recycles its wastewater, or wash your car on your yard rather than on your driveway so that the water infiltrates into the ground.
• Don't ever dump anything down a storm drain—storm drains run directly into streams without being treated, so whatever goes into the drain goes into the stream.
• Use rain barrels to collect run-off from your roof to store for later use in watering your garden or lawn.
• Report illegal dumping and illicit discharging into streams and ponds and stream flow problems by contacting the Engineering Department at 617-730-2139.

4. What's Being Done?

The Town of Brookline implements a variety of Best Management Practices (or BMPs) to help reduce pollutant discharges to its waterways. Many of these BMPs are implemented or coordinated by the Department of Public Works. These include street sweeping, catch basin cleaning, public education and enforcements of stormwater management and erosion control measures that require proper procedures during construction to minimize pollutant runoff.

5. What is the proper method for draining my swimming pool?

When swimming season is over, pool owners need to be careful of how and where they discharge swimming pool water when they lower the level of their pool. The discharge of chlorinated swimming pool water directly into a waterway or into a storm drain is prohibited. The storm drainage system (which includes catch basins, ditches and pipes) was designed to handle runoff from rain and snow only. The water is not treated before it is discharged into area brooks and rivers. If the water contains chlorine, it can be very toxic to fish and other aquatic plants and animals. Therefore, residential swimming pool water must be dechlorinated before being discharged.

This can be accomplished two ways: Dechlorinate naturally; allow the water to sit in the sun for 5-10 days without adding chlorine; or use a chemical dechlorination additive (contact your local pool supply store for options).

Drain dechlorinated water to the grass/turf/or other area on your property that will allow the water to percolate into the ground.

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Public Works - Water & Sewer - Sewer

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1. Who should I call if I have sewage backup into my home?

If the sewer backs up (for example the toilet, sink, tub or washing machine) please call the Water & Sewer Department at 617-730-2175. They will dispatch personnel to assess the problem and determine if the blockage is within the public sewer main or the private sewer service. The Town is responsible for blockages within the public sewer main and the homeowner is responsible for blockages within the private sewer service.

2. Who is responsible for my sewer service line?

The homeowner is responsible for the service line from and including the connection to the public sewer main to the building and all other plumbing on private property. The Town is not responsible for making repairs to any sewer service at any residential, industrial or commercial properties.

3. Who do I contact when I have a question about my bill?

For questions regarding sewer bills, please contact the billing office at 617-730-2170. Please keep in mind that often times, high water usage is due to a problem with internal plumbing.

4. Who do I contact if there is a strong sewer odor in my area?

Sewer odors at catch basins can be caused by rotting leaves, low flow in an adjacent catch basin and inappropriate dumping of dog feces, oil, paint or other pollutants. Residents can help alleviate these odors by never dumping anything into a catch basin. Catch basins are installed to collect rainwater only.

Please call the Water & Sewer Department at 617-730-2170 to report sewer odor.

5. Who do I call to repair my sewer service? How do I know if a sewer pipe needs to be repaired?

A sewer pipe must be repaired by a Licensed Drain Layer. A list of current drain layers is available at the Water & Sewer Division Office. If the problem is in the house and needs to be repaired, the homeowner would call a plumber after calling the Water and Sewer Division.

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Public Works - Water & Sewer - Water

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1. I am selling my house and need to obtain a "final read" on my water meter, what do I do?

The seller or a representative for the seller should call 617-730-2170 1 or 2 weeks before the closing, and we will schedule an appointment for 1 of our technicians to get a final read. If this occurs within the middle of a billing cycle, the seller will be billed up to the closing date, and the buyer will be billed from the closing date to the end of the billing cycle.

2. Where is my water meter?

Your meter is usually located in the basement of your property. The water usually comes in from the street side of the house. The meter sits on the water pipe that comes in through the floor or wall. The head of the meter is about 3 inches in diameter and has a large hand and a small red diamond or triangular dial.

3. Who is responsible for my water service line?

For residential properties, the town is responsible for the length of pipe that runs from the connection at the water main to the sidewalk shut-off valve. The homeowner is responsible for the service line from the sidewalk shut-off valve to the building and all other plumbing on private property. Homeowners are responsible for the entire length of pipe from the water main to the building for water services that are 75 years or older. The town is not responsible for making repairs to any water service at an industrial or commercial buildings, or residential services larger than 2 inches in diameter.

4. Who do I contact when I have a question about my bill?

For questions regarding water bills, please contact the billing office at 617-730-2170. Please keep in mind that often times, high water usage is due to a problem with internal plumbing.

5. How do I check for leaks in my home?

Toilets - Add a few drops of food coloring in the toilet tank. If the food coloring appears in the toilet bowl, this means you have a leak. Some toilet leaks are intermittent, so you do not always see or hear the water running.

Faucets - Check all faucets and piping for leaks by monitoring for drips of water under sinks and from exposed pipes. Perform an inspection with the water on and off, as some leaks only occur when the water is on.

Check plumbing in the basement by monitoring for drips of water coming from exposed pipes. Occasionally, leaks develop behind walls or in areas that are not visible. Read your meter periodically to monitor for drastic changes.

6. Who do I contact in the case of a water emergency?

Please contact the Water and Sewer Department at 617-730-2175, 24 hours a day.

7. Does the Town test the water?

The Town of Brookline is required to meet state and federal drinking water standards and test the water in accordance with those standards. Visit the town’s website or the Massachusetts Water Resources Authority (MWRA) website for the annual water quality reports.

8. How do I get an irrigation meter (second meter)?

You must 1st hire a licensed plumber, who must obtain a permit from the Building Department. The plumber will be responsible for purchasing and installing the required equipment as referenced in the regulation for the installation of irrigation meters. All work must be completed in accordance with the State Plumbing Code and Town of Brookline Building Code.

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Town Clerk - Election Information

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1. Is there mail-in voting or in-person early voting for the September 6 State Primary Election?

There will be both in-person early voting and mail-in voting beginning with the September 2022 State Primary Election. All voters are eligible to vote early in-person, or to vote by mail. Please check back regularly as more details related to voting is available.

2. What Town-Wide Offices are on the ballot on May 3?

The following Town-Wide offices, for the following terms:

ONE SELECT BOARD MEMBER FOR THREE YEARS

FOUR TRUSTEES OF THE PUBLIC LIBRARY FOR THREE YEARS

ONE TRUSTEE OF THE PUBLIC LIBRARYFOR ONE YEAR

THREE MEMBERS OF THE SCHOOL COMMITTEE FOR THREE YEARS

ONE MEMBER OF THE SCHOOL COMMITTEE FOR TWO YEARS

FIVE CONSTABLES FOR THREE YEARS

3. What Town Meeting seats are on the ballot on May 3?

Brookline underwent a Redistricting/Reprecincting process in 2021, and has a new Precinct map for 2022. State Law dictates that, if a precinct line should change during this process, all Town Meeting seats in that precinct are up for re-election at the subsequent Annual Town Election. This results in the following Town Meeting Seats and terms being on the ballot on May 3:

FIFTEEN TOWN MEETING MEMBERS

Top 5 finishers are elected for three years, next 5 for two years, and next 5 for one year terms

In Precincts 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, and 17

FIVE TOWN MEETING MEMBERS FOR THREE YEARS

In Precinct 16

ONE TOWN MEETING MEMBER FOR TWO YEARS

In Precinct 16

4. How do I become a Poll Worker?

Individuals interested in becoming a Poll Worker email [email protected] to express their interest. Poll Workers should be available all day on Election Day, and are also expected to attend a training before Election Day. Poll Workers do receive a stipend.

5. How do I get a list of registered voters?

The voter list is available in digital form from the Town Clerk's office. You can request the voter list by emailing [email protected].

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Town Clerk - Marriage License/Intentions

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1. How is the three-day waiting period counted?

Weekends and holidays do count towards the three days, but not the day the application is made. For example, if
you apply on Friday, you can pick up your license on Monday.

2. Can you waive the three-day waiting period?

If you are unable to wait the three days and need your license issued immediately, both parties must apply for a waiver at the probate court. After a hearing, the court may issue an approved Court Petition for Marriage Without Delay allowing the marriage license to be issued. The certificate must be brought back to the Town Clerk.

To waive the three-day waiting period, contact:
Brookline District Court
360 Washington Street
Brookline, MA 02445
(617) 232-4660

3. Do I have to pick up my marriage license in-person?

Yes, you must pick up your license in-person prior to the ceremony. We do not mail marriage licenses prior to the ceremony. (Sorry, no exceptions).

Please remember that you must pick up the license before your marriage ceremony; the person performing the marriage cannot legally marry you without it.

4. What is the minimum age to marry?

Massachusetts law requires the parties to be 18 years of age or older to file a Notice of Intention of Marriage. A photo ID
or birth certificate is required to show proof of minimum age.

5. Are blood tests still required to get married?

No. Pursuant to Chapter 388 of the Acts of 2004, blood tests are no longer required for any couple applying for their Marriage License on or after January 28, 2005.

6. Do we need proof of residency?

No, proof of residency is no longer required. The Marriage Intention is being
signed under the pains and penalties of perjury.

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Transportation - General FAQs

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1. Can I park my car on the street?

Daytime Parking - Unless posted otherwise, no driver may park a vehicle on the same street in Brookline for more than 2 hours between the hours of 6 a.m. and 2 a.m. the next day. Sundays and major holidays excluded.

Overnight Parking: No driver may park on any street in Brookline for more than 1 hour between the hours of 2 a.m. - 6 a.m.

2. How can I get a resident permit?

Residents may obtain a Daytime Resident Parking Permit which allows them to park on their residential side street in excess of 2 hours between 6 a.m. - 2 a.m.

Residential permits are $30 per permit. We accept personal checks, money orders, and cash.

3. My car is not registered in Brookline. How do I change it?

Call the Massachusetts Registry of Motor Vehicles in Boston at 617-351-4500 or in Watertown at 617-351-9000.

4. I live near the high school and cars on my streets have permits. Can I get one, too?

Call the high school directly at 617-713-5001.

5. My house is in Brookline, but my street address is Brighton. Who do I call?

Call Brookline first at 617-730-2177. Brookline can figure out whether you fall under Brookline or Boston regulations. You can also call the Boston parking office at 617-635-4885 or visit the Boston Parking Clerk's website.

6. Where can I park if I work in Brookline?

In the Coolidge Corner area, there are 11-hour parking meters which cost 50 cents per hour. These meters are located on the Beacon Street median between 1443 Beacon Street and 1601 Beacon Street.

Limited commercial permit parking is also available in the Centre Street West and John Street municipal lots located in Coolidge Corner. Permits can be purchased from the Town of Brookline at the cost of $100 per month. The Centre Street West parking lot is not available to permit holders on Thursday when the farmers market is in session.

Commercial permits are also available for $25 per year for local merchants in the Brookline Village area. This permit allows the holder to park on Kent Street at designated meters which cost 25 cents per hour.

Commercial on-street permits are also available and allow you to park your vehicle on a designated residential side street within 1/4 mile of the commercial district. The cost is $600 per year.

7. How much does the town charge for overnight parking spaces?

All overnight parking spaces cost $300 per quarter (or $100 per month). The fee is payable by personal check, money order, Master card, Visa, Discover, or cash.

8. When can I leave my car in the overnight lots?

Cars with a sticker may park from 8 p.m. to 9 a.m., Monday through Saturday and all day on Sundays and holidays.

9. How can I obtain a monthly overnight parking permit from the Town of Brookline?

To obtain a monthly overnight permit, bring the following items: Car Registration with current Brookline address, driver's license, and a pro-rated amount of the monthly fee by cash, check, or credit card.

Bring the items to the Transportation Division located at: Brookline Town Hall 333 Washington St. 4th floor Brookline, MA 02445

10. How can I obtain a monthly overnight parking permit in the Courtyard Marriott garage?

Call 617-734-1393 and have your car registration with current Brookline address, driver's license, and $100 by credit card.

11. Where can visitors of Brookline residents park?

Visitors can park on any street where parking is allowed for up to 2 hours during daytime hours. If guests wish to park overnight, guest parking is available in a number of lots in Coolidge Corner, Washington Square, and Brookline Village. Visitor parking is $10 per night. Passes can be purchased from the multi-space meters located in each overnight parking lot. Using this pass, visitors may park in designated guest spaces from 11 p.m. to 8 a.m.

12. I just got a parking ticket. Where do I pay it?

All parking tickets can be paid at the Public Safety Building at 350 Washington St. (across from the town hall). Hearings are also scheduled through the Police Department, Traffic Division. Tickets may also be paid online through the Brookline Police Department.

13. I want to rent out parking spaces on my property. Is there anything I need to do?

Yes, call the selectman's office at 617-730-22OO to apply for an open-air license.

14. Where do I get "No Parking / Tow Zone" signs for moving trucks?

Temporary "No Parking/Tow Zone" signs may be picked up at the Transportation Division located at: Brookline Town Hall 333 Washington St. 4th floor Brookline, MA 02445 The signs cost $5 a piece. Each meter space that's occupied will cost an additional $15 per day. For further information, contact the Transportation Department at 617-730-2177.

15. I am having my driveway repaved and have no place to put my car. What should I do?

Residents who find themselves in a situation where there car cannot be parked in their current off-street parking space may obtain a temporary parking permit through the Transportation Division at:
Brookline Town Hall
333 Washington Street
4th floor
Brookline, MA 02445
Or contacting the Transportation Department at 617-730-2177.

16. Where do I report broken parking meters?

Write down the 4 digit meter number located on the meter head and call the Traffic Division at the Police Station at 617-730-2230

17. Who should I contact to get a street light fixed in my neighborhood?

You should contact the Department of Public Works (DPW) at 617-730-2156. Have ready the address closest to the pole and if the light is flickering or completely out.

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Transportation - Parking Meters

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1. How do I know if the meter is in effect until 8 p.m.?

All parking meters in the Town of Brookline are now in affect until 8pm.

2. Are the parking rates and hours of operation changing?

Yes, new parking meter rates were instituted on September 26, 2016 including all meters in effect until 8 p.m. Special Red Sox meters are in effect until 10 p.m. on Lower Beacon Street during home games only.

3. Can I use credit cards to pay for parking?

Yes, all multi-space and IPS single space meters accept Visa and Master Card.

4. Do these meters offer refunds or change?

No, regardless of the type of meter used no change or refund is offered for over payments, canceled transactions, etc.

5. How does the multi-space meter work?

• Follow the on-screen instructions
• Note the number of the space when you park your vehicle
• Once payment is accepted it will ask if you want a receipt (No receipt is necessary with Pay-by-Space)
• Walk away and carry on with your daily business. No need to return to your vehicle
• Walk to ANY multi-space meter and enter your space number and press “OK”

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Transportation - Resident Permit Parking

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1. Are visitor permits included In the new resident permit program?

Only those streets that are restricted, by a vote of the Transportation Board, as 'Permit Parking Only," qualify for a visitor permit. These permits allow a vehicle visiting a residential address on one of the streets listed below to park for a maximum of 5 consecutive days. The cost of these permit hang tags is $5 with a maximum of 2 per resident. The following streets qualify for the visitor program: Chestnut Hill Avenue (439 - 474), Clinton Road (300 - 419), Penniman Road, Taylor Crossway, and Willard Road.

2. How do residents apply for resident parking permits?

Residents may submit a completed Resident Permit Parking Application to the DPW - Transportation Division office either in-person or by mail: DPW - Transportation Division 333 Washington Street 4th Floor Brookline, MA 02445 This application must include: Payment of the $30 permit fee per vehicle by cash or check made out to the "Town of Brookline" A valid Massachusetts drivers license bearing a Brookline address A valid Massachusetts vehicle registration indicating that the vehicle is garaged in Brookline (Note: owners of leased vehicles must provide a copy of a signed lease)

3. How long is a resident parking permit valid?

Residential parking permits are valid for a term of 1 year from July 1 to June 30, regardless of the actual date of issuance. Renewals can be made either by mail, online, or in-person at the DPW - Transportation Division at:
DPW Transportation Divisions
333 Washington St.
4th Floor
Brookline, MA 02445
No additional verification will be required to renew a permit, as long as that vehicle is indicated in the previous year's list of permit holders and its vehicle registration on file has not expired.

4. How much does a resident parking permit cost?

The annual fee for the resident parking permit sticker is $30.

5. If I live in the area surrounding Brookline High School, where should I go to get my resident permit sticker?

If you live on one of the following streets you should go to the administration office at the Brookline High School to apply for your resident permit sticker:

• Blake Road
• Davis Avenue (151 - 205)
• Gorham Avenue
• Greenough Street
• Lowell Road
• Somerset Road
• Stanton Road
• Tappan Street (46 - 125)
• Welland Road

6. What are the streets that do not qualify for a resident permit sticker?

All private ways within the Town of Brookline and the following public ways:

• Adams Street
• Beacon Street (999 - 1441; 1609 - 1730)
• Boylston Place
• Boylston Street
• Chapel Street
• Copley Street
• Crowninshield Road
• Elba Street
• Harvard Street
• Hayden Road
• Holden Street
• John Street
• Mountfort Street
• Pearl Street
• Pierce Street
• St. Mary's Street
• Station Street
• Webster Place
• Webster Street

7. When is a resident parking permit required?

If you live on a residential street that is included in the program, and you wish to utilize on-street parking for longer then 2 hours, you must obtain a Resident Parking Permit. This permit will allow to park in excess of 2 hours from 6 a.m. to 2 a.m. provided you obey all other posted regulations that may be in effect on your street.

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Transportation - Taxi Services

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1. What are the standard cab rates in Brookline?

All taxi rides within the Town of Brookline are at a metered rate that is displayed on a Rate of Fare Card in the taxicab. It is $1.50 for the first 1/8 mile and then $.40 for each 1/8 mile. This means it costs $2.70 for the first 1/2 mile. There is also an idling time clock in the meter that amounts to $24 per hour of waiting time. All cabs have meters and passengers should insist on a receipt that indicates the taxi company name, driver's name, taxicab vehicle number, the total amount paid, and the date of payment. The Town of Brookline has also adopted a set of flat rate fares for destinations located outside of Brookline, available at this link: Taxicab fixed rate fare handbook. You can also contact the DPW's Engineering and Transportation Division at 617-730-2177.

If a cab driver says they do not have a receipt, you should take down the cab number, the date and the time and report it to the Brookline Police Department Hackney Officer at 617-730-2230. Passenger complaints can also be reported using the taxi cab comment card that must be available in each cab.

2. Are there other fees? Do I have to pay for tolls?

Yes, if you are traveling through the Sumner or Callahan Tunnel or Ted Williams Tunnel, there will be a $4.50 tunnel toll fee added to the metered fare. When using the Tobin Bridge, you will be responsible for an additional $3 toll fee.

3. What if the cab company doesn't respond to my call in a timely manner?

All taxi cabs are expected to respond to a request for service within 15-30 minutes of the service call. The taxi dispatch service is responsible for ensuring that a cab responds to every request for service as soon as possible, and should call you back to report any undue delays.

Complaints regarding taxi response times should be reported to the DPW - Transportation Division using the request / comment form, or by calling 617-730-2230. Complaints can also be reported using the taxi cab comment card available in each cab.

4. What if I think the driver has taken "the long way" to charge me more?

You should always get a receipt that has the cab number, driver's name, date and time, and report the incident to the Brookline Police Department Hackney Officer at 617-730-2230. Also, you can always tell the taxi driver the route you would like to travel.

5. If I lose something in a cab, what can I do?

Taxi cab drivers are obligated to turn in all lost property they find to the cab company they work for. If you remember the name of the cab company, contact them directly. You may also want to file a lost property report with the Brookline Police Department if the lost property was not found.

6. Are there any special options for senior citizens?

Yes, the Town of Brookline offers several services to help seniors access safe, reliable transportation. You can find them on our Senior Transportation Services page.

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Treasurer/Collector - Excise Tax FAQ's

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1. What is Excise tax?

Chapter 60A of the Massachusetts General Law (MGL) imposes an excise tax for registering a motor vehicle in Massachusetts. If you have a Massachusetts license plate on your car (or in your possession) you must pay Excise tax. Excise tax is an annual tax, based on the value of the car on which the plate is registered. Most Excise tax bills are sent out in February and due in March.

Excise tax information originates from the Registry of Motor Vehicles (RMV). The address that the license plate was registered to on January 1 determines where the tax bill for that year will be mailed. If you move on January 2, the bill will still go to the January 1 address. Failure to receive a bill does not excuse you from the tax or interest/fees that accrue on outstanding tax bills. Be sure to submit a forwarding address to the US Postal Service so that you receive your bill. Contact the Treasurer/Collector if you do not receive a bill. For questions about valuation, contact Assessing.

If you surrender your license plate to the RMV or your insurance company, get a receipt from the RMV. You are billed Excise tax as long as the license plate is in your possession (not in the possession of the RMV). If you move to another town or state, or if the vehicle is sold, traded, totaled, or stolen, contact Assessing for abatement information. Assessing’s abatement form is located on the Assessor’s webpage.

2. What if I sold my car but received an Excise Tax Bill?

Pay the bill and contact Assessing. If an abatement is granted by Assessing, you will receive a refund of any tax overpaid. You will be responsible for paying fees and interest charges that accrue on unpaid bills even if Assessing grants an abatement on a portion of the tax.

3. I transferred my license plate to another car and received another Excise bill.

Pay the bill and contact Assessing. If an abatement is granted by Assessing, you will receive a refund of any tax overpaid. You will be responsible for paying fees and interest charges that accrue on unpaid bills even if Assessing grants an abatement on a portion of the tax.

4. I received an Excise tax bill but no longer live in Brookline.

Pay the bill and contact Assessing. If an abatement is granted by Assessing, you will receive a refund of any tax overpaid. You will be responsible for paying fees and interest charges that accrue on unpaid bills even if Assessing grants an abatement on a portion of the tax.

5. What if I do not receive a bill?

Payment of motor vehicle excise is due 30 days from the date the excise bill is issued. According to Chapter 60A, section 2 of the MGL, “Failure to receive notice shall not affect the validity of the excise.” A person who does not receive a bill is still liable for the excise plus any fees and interest charges accrued. Contact the Treasurer/Collector to have a duplicate bill mailed to you.

6. Where do I mail my Excise Tax Bill?

Payments with a remit slip (bottom portion of the bill):
Town of Brookline
P.O. Box 470568

Brookline, MA 02447-0568

You must include the bottom portion of the bill so that your account is credited correctly by our bank’s lockbox payment service.

Payments without a remit slip (bottom portion of the bill) should be mailed to our office:
Town of Brookline
Treasurer/Collector’s Office
333 Washington Street, Room 101A
Brookline, MA 02445

7. Can I pay my Excise Bill online?

Yes, taxes may be paid online on our webpage. Do not use your bank’s online bill-pay system.

A non-refundable convenience fee will be charged by Invoice Cloud for their role in facilitating your online payment. The Town of Brookline receives no portion of this fee.

• The fee for using credit cards is 2.95% with a minimum charge of $1.00.
• The fee for using electronic checks is $0.40.

 The convenience fee will appear on the payment page before you submit your payment for processing. It will also appear as a separate charge from the bill amount on your credit card or bank statement.

8. Can I pay my Excise Bill over the phone?

Yes, you can call the 24-hour payment line at 844-234-3779.

9. What happens if I don’t pay the bill?

If an excise bill is not paid within 30 days from the issue date, the Treasurer/Collector will send a demand, with a fee for $5.00. In addition, interest will accrue on the overdue bill at an annual rate of 12% from the day after the due date.

If the demand is not answered within 14 days, the Treasurer/Collector may issue a warrant to the Deputy Tax Collector which carries a $10.00 fee.

The Deputy Tax Collector will issue a warrant notice at a cost of $12.00. If there is still no response, a final warrant will be delivered to the taxpayer at their residence or workplace, at a fee of $17.00.

If no payment is made, the taxpayer’s vehicle registration and operator’s license will be “marked” for nonrenewal at the RMV.

10. What if my check is returned?

If your check bounces, you will be responsible for a fee of $25.00 or 1% of the check amount (whichever is higher) in addition to the amount of the check that is returned, plus any accrued interest and fees.

11. What if my payment was not credited to my account?

If you paid with your bank’s online banking and your payment is not credited to your account within two weeks, a written request for research must be accompanied by a copy of the canceled check, both front and back. Your online transaction with your bank produces a paper check without the remit portion of the tax bill. The paper check is posted manually to the “bill number” you provided in the “account” field. Fax, mail or e-mail us the copy. Fax: (617) 730-2305, Address: 333 Washington Street, Room 101A, Brookline, MA 02445, or Email: [email protected].

In the future, DO NOT use your bank’s online banking system to pay Town bills. Pay on the Treasurer/Collector’s webpage.

If you paid by check, a copy of the cancelled check must be provided along with a letter of request that we research your misapplied payment. Fax, mail or e-mail us the cancelled check copy.

If you paid by cash, the original receipt (copies not accepted) from your cash transaction must be provided along with a letter of request that we research your misapplied payment. It is best not to mail the original receipt so it does not get lost in the mail.

If you paid via the Treasurer/Collector’s webpage, please provide a copy of the email receipt issued as a result of the online transaction. Occasionally a customer will enter the incorrect bill number and pay someone else’s bill.

If charges have been incurred they will be reviewed on a case by case basis.

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Treasurer/Collector - Invoice Cloud FAQ's

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1. What is Invoice Cloud?

Invoice Cloud is a secure web based electronic invoice presentment and payment system that provides customers a convenient way to pay their bills online. All data collected is double encrypted and stored on secure servers. The data is not sold or released for any purpose other than to complete transactions.

2. Is there one account number for all of my bills?

No, account numbers vary for different payment types. For instance:

• Real Estate: Account number
• Motor Vehicle: Year and bill number
• Water/Sewer Bill: Account Number
• Refuse Bill: Account Number

3. If I pay different bills (i.e. property tax and sewer bill) do I need to register twice?

Yes, one time registration is required for each bill type to access the resident portal. You need to register for each bill type and account you wish to pay online. If you own two parcels, you will need to register both parcels. Once the initial registration process has been completed for each of your accounts, viewing and paying future invoices will be in place.

If you register your accounts with the same email and password, you will get a list of accounts to choose from in your customer portal.

4. Can I put my sewer bill on auto-pay, but keep my real estate taxes as a scheduled payment?

Yes, each bill type operates independently. When you sign up for auto-pay, you will be asked to select which bill type you want to put on auto-pay. Those bills selected will be paid on the day they are due.

You will need to respond to an Invoice Cloud email to confirm autopay.

5. How does the system work?

1. Customer accesses account via the Town’s website by clicking on the Online Bill Pay link.
2. Customer locates and views invoice and either enters payment information for a one-time payment or registers account to schedule a payment.
3. Customer receives an email confirmation with their payment amount and payment date.

6. Do I have to enter an email address to make a payment?

Yes, an email address is required for payment confirmation. A payment receipt is sent via email.

7. When I try to pay my bill, it asks for credit card information and I want to pay by electronic check.

Under “How would you like to pay”, click on the drop-down box and choose EFT Check.

8. Will I receive a confirmation email that my bill has been paid?

Yes, you will receive a confirmation email.

9. Do I need to register to pay a bill?

You need to register to receive electronic bills by email, but registration is not required for one-time payments. One-time payments require that you enter your payment information each time you make a payment. By registering, you avoid that step and gain access to your payment history.

10. Why should I register to pay a bill?

By registering, you have access to all of your invoices regardless of type and all of the features of the payment portal. These features include the ability to view all current invoices, see previous invoices and payment dates, update your profile information, access the online customer service system, go paperless (if bill type allows), schedule payments for specific dates, and sign up for auto-pay. You also avoid having to enter your payment information each time you pay a bill.

11. How do I register?

Registering can be done when you make a payment. When you receive an email notification that your bill is ready to be paid, simply click on the “View Invoice or Pay Now” button. You will be directed to the Town’s “Pay or View Bills” page, powered by Invoice Cloud. Once there, you can register or make a one-time payment. If you choose to register, you will be asked to provide a password and accept the terms and conditions to use the system. The payment information you enter in your profile will then be securely encrypted and saved for your next visit.

12. How do I find my account number to login?

Once you have registered, you will only need your email address and password to log in. To login the first time, you will need your account number or customer ID from your bill. The “Locate Your Bill” screen gives instructions regarding the required information.

13. I forgot my password, how do I find it?

You should click on “Forgotten Password?” at the bottom of the login screen. You will need your account number and email address to retrieve your password.

14. Can more than one person pay bills online for the same account?

There are two ways that payment responsibilities can be shared. If the other payer is part of your household, you may choose to share your login information with that individual. In a situation where personal financial data is not shared, you may forward your email notification to the individual, who will then click on the “View or Pay Now” button and elect to make a one-time payment. You may also send them a courtesy email through the system.They will need to enter their name, email address, address, and payment information. They will receive the payment confirmation. You can verify their payment by viewing the invoices in your account.

15. What forms of payment can I use?

You can pay by credit or debit card or you may issue an electronic check from your bank account (checking or savings). The Town will accept Visa, Discover, and MasterCard.

16. What is a service or convenience fee?

A non-refundable fee added to an invoice to cover various administrative costs associated with billing and accepting payment. These fees are collected and sent to Invoice Cloud and are not deposited with the Town.

17. If I don’t have email can I still process an electronic payment?

No, to complete the online payment process, you will need an email address so that the system can deliver your payment confirmation. If you do not have an email address, you can obtain a free email account from any of the following services: yahoo.com, outlook.live.com, or gmail.com.

18. Which bills can I pay online?

You can pay current real estate tax bills, motor vehicle excise tax bills, refuse bills, and water/sewer bills.

19. What are the costs for paying online?

When paying by an ACH transfer (electronic check) from your checking or savings account, you will be charged $0.40 per transaction. This convenience fee is non-refundable.

When paying by credit card, you will be charged 2.95% of the transaction.  This convenience fee is non-refundable.

The convenience fee is automatically calculated and is shown on the payment page before you submit your payment for processing.

There are fees imposed by the Town/Invoice Cloud for returned payments, and your bank may charge you a fee based on the bank's fee schedule.

20. May I pay my tax bill by credit card at the Treasurer/Collector’s Office?

Yes.

21. How should I enter my credit card information?

The information you enter on the payment screen must be exactly the same as it appears on your credit card. This information collected will be used to authorize your payment.

22. How will I know that my payment has been accepted?

After you submit your payment, you will see a payment confirmation screen. It will contain a payment confirmation message and show an approved number for credit cards or a processed number for electronic checks.

You will also receive a confirmation email after your transaction is submitted. The email will include your account number, invoice number, amount paid, and confirmation message. If your electronic check does not pass through the bank, you will receive an email informing you of the rejected payment.

23. How long does it take for a credit card transaction to process?

Credit card transactions typically take 48 hours to settle. An authorization is issued immediately; however, it takes 48 hours for the money to be moved.

24. How long does it take for an EFT (electronic funds transfer) transaction to process?

EFT transactions typically take 48 – 72 hours to settle.

25. Do I need to notify my bank or change bank accounts?

No, your current bank account (checking or savings) will work.

26. What information do I need to make a payment?

If you are registered, the only information you need to have available is your email address and password. If you make a one-time payment, you will also need your bank account or credit card information and your account number.

27. When can I pay?

You can make a payment or review your account 24 hours a day, 7 days a week. It is always a good idea to pay or schedule a payment at least a few days before the due date to allow time for processing.

28. Can I tell if my payment has been posted?

Yes, simply login to your account and select “View Paid or Closed Invoices”. If you are a registered customer, you will receive an email notification.

29. Will I have online access to my account?

Yes, you will have 24/7 access to your account for invoice review, payment, payment history, and customer service requests.

30. How long will my payment history be maintained?

24 months is the standard retention period.

31. Will I be able to print a copy of my bill?

Yes, each invoice is presented in PDF and HTML format.

32. What is auto-pay?

If you elect to opt in to auto-pay, it means that your bills will be paid automatically on their due dates using your default credit card or bank account. This will avoid any late fees and free you from having to remember when to pay.

33. Can I cancel auto-pay?

Yes, simply go into your profile and uncheck the auto-pay box that you had previously checked when you elected to opt into Auto-pay.  You will need to reply to an Invoice Cloud email to confirm.

34. I signed up for auto-pay but do not see any information under “My Scheduled Payments.”

The auto-pay date will not appear under scheduled payments. Auto-pay will be debited from your account on the due date.

35. What are scheduled payments?

Scheduled payments are scheduled individually by you for each bill on your specified date.

36. Can I schedule payments?

Yes, you can set up a future payment at any time prior to the bill due date.

37. Can I change a scheduled payment?

Yes, as long as it is changed before the date it was scheduled to be paid.

38. What is the difference between auto-pay and a scheduled payment?

Auto-pay is an automated process which pays your balance in full each billing cycle at 2am on the due date. Scheduled payments are manually entered by you for the date you choose for each bill you choose.

39. What if I already have auto-pay or a scheduled payment set up with my bank?

You will need to contact your bank and cancel your automated or scheduled payment before the payment is due (typically payments are made a couple days in advance of the due date, so don’t wait until the last minute).

40. When I sign up to “Go Paperless,” will I still receive a paper bill in the mail?

No, you will receive an email notification each time a new bill is ready for you to view and pay. Email notifications go to the email address used when you registered, a second email address may be added if you wish to send notifications to an additional or back up email address.

41. Can I start receiving paper bills again?

Yes, go into your profile and under Paperless Options, select “No, I don’t want to go paperless.” Be sure to update/save the change.

42. What is Account Linking?

Account Linking means that payers are able to view and pay all open bills with a single transaction. When registering bills under the same email address, payers are given the option to link their related accounts.

Linked accounts provide the following efficiencies:

• Faster, simpler payments across bill types. For example, a customer with two real estate tax bills, one personal property tax bill and three motor vehicle excise bills can login to any one account and view, manage preferences (auto-pay, paperless settings, etc.), and pay all of the accounts at the same time.
• Linked accounts can access the same encrypted credit card and bank account information, so payers only need to enter it once.
• Multiple email notifications scheduled for the same day, are grouped into one email rather than sent separately.
• Upon receipt of the email notification, the payer can view or pay all bills together, including any open or unpaid bills from other bill types.
• Payment receipts are always sent out individually.
• Editing an email or password changes it for all accounts in the linked group.

43. Who do I contact with questions about a bill?

If you are unable to find the information you need in your online payment history or open invoices, please call the Treasurer/Collector at 617-730-2020 or email [email protected].

44. I accidentally deleted my current email notification, what should I do?

If you are registered, you can login via the Treasurer/Collector’s Pay or View Bills webpage and view the bill there, or you can email [email protected]  and ask them to resend the email.

45. If I have additional questions or I am having trouble registering, who should I call?

Call the Treasurer/Collector at 617-730-2020. If the website is down or inoperable, please call Invoice Cloud’s Customer Service at 866-342-9267, Option 2.

46. Is my information secure?

Account information displayed within the customer and biller portals is truncated to protect confidential data. Any information retained is not shared with third parties.

47. Are my credit card and checking account information safe when I pay online?

Invoice Cloud safely stores all of your financial information using Payment Card Industry (PCI) Compliant systems. This includes truncating (abbreviating) account numbers so that even the Town does not see your complete account information.

48. What is PCI Compliance and why is it so important?

PCI stands for Payment Card Industry, and compliance with the industry standards is a requirement for those that accept the major credit cards and for software providers who have applications which involve the transmission and/or storage of credit card information. If breaches are found on systems that are not PCI compliant, the major credit card companies have the ability to levy significant fines on the offending parties.

49. Who has access to my account?

The Treasurer/Collector’s authorized staff. No one will have access to your financial information as all check routing numbers and credit card numbers are truncated, so you never have to worry about security. As a security precaution, Invoice Cloud does not show your full financial information back to you.

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Treasurer/Collector - Real Estate & Personal Property Tax FAQS

Show All Answers

1. What is the real estate tax rate and how is it calculated?

Assessing sets the tax rate in December.
Please visit the Assessor’s webpage on Property Tax Rate Factors for information on how the tax rate is calculated.

2. When are real estate taxes due?

The Town of Brookline bills taxes on a quarterly basis.

Taxes are due on August 1, November 1, February 1, and May 1. If the first day of the month falls on a weekend or holiday, taxes are due on the next business day.

3. What are the monthly periods covered by the real estate tax bill?

• The August bill covers July 1 through September 30. (Preliminary tax bill)
• The November bill covers October 1 through December 31. (Preliminary tax bill)
• The February bill covers January 1 through March 31. (Actual tax bill)
• The May bill covers April 1 through June 30. (Actual tax bill)

4. What is the preliminary real estate tax bill?

Preliminary tax bills are estimated bills. The estimate is based on the actual tax bill of the previous fiscal year. Preliminary tax bills are due in August and November.

Formula: Total Paid in Prior Fiscal Year X 2.5% = X; Total Paid in Prior Fiscal Year + X / 4

                $4,000 X 2.5%= $100; $4,000+$100=$4,100; $4,100/4=$1,025        

5. What is the actual real estate tax bill?

Actual tax bills reflect the actual tax assessed for the fiscal year. The amounts paid on the preliminary tax bills (August and November) are subtracted from the actual tax bills. Actual real estate tax bills are due in February and May.

6. When are tax bills mailed?

Tax bills are mailed one month before the due date. Real estate and personal property bills are mailed quarterly (four bills per year).

7. Do you accept postmarks for payment date receipt?

No. Bills are considered paid when received by the Treasurer/Collector. Postmark dates on envelopes are not accepted as the date of payment. All payments must be received by the Treasurer/Collector by the due date. Payments are processed on the day they are received. Late payments will incur interest/penalties.

8. What will happen if I do not pay my bill by the due date?

Real estate and personal property outstanding balances are charged a 14% interest rate back to the date of issue according to Massachusetts General Law (MGL) Chapter 59, Sections 57 and 57C. The Tax Title interest rate is 16% under MGL 60, Section 62.

9. How do I change or update my billing address?

The Assessing Office maintains mailing addresses in the Assessor’s database. The Treasurer/Collector does not maintain mailing addresses. Do not send address changes with your payment. Please use the Change of Address Form located on the Assessor’s webpage.

10. Is there a duplicate bill fee?

Yes, $0.50 per bill. Duplicate bill fee(s) must be paid with a separate check.

11. Where is the Treasurer/Collector’s Office located?

The Treasurer/Collector’s Office is located in Town Hall, 333 Washington Street, Room 101A, Brookline, MA 02445. Brookline Town Hall is located next door to the Brookline Public Library and across the street from the Brookline Public Safety Building.

12. Where can I park when I visit Town Hall?

Metered parking is available in the Town Hall Parking Lot.

13. Where should I mail correspondence?

All correspondence should be mailed to:
Town of Brookline
Treasurer/Collector’s Office
333 Washington Street, Room 101A
Brookline, MA 02445

Do not include address changes with Treasurer/Collector correspondence. Instead, complete the Change of Address Form on the Assessor's page.

14. Does the Treasurer/Collector have an email address?

Yes, you can email questions to: [email protected]

15. To whom do I make my checks payable?

If you are writing out a check, it should be made payable to the “Town of Brookline.” Put your bill number on the face of your check. Mail your check with the bottom portion of the bill in the envelope provided.

Please DO NOT use your bank’s online bill-pay to pay your bills. The most cost effective and green method (no paper check is generated) is via the Treasurer/Collector’s webpage.

16. Where do I mail my real estate tax bill?

Payments with a remit slip (bottom portion of the bill):
Town of Brookline
P.O. Box 9106
Brookline, MA 02446-9106

You must include the bottom portion of the bill so that your account is credited correctly by our bank’s lockbox payment service.

Payments without a remit slip (bottom portion of the bill) should be mailed to our office:
Town of Brookline
Treasurer/Collector’s Office
333 Washington Street, Room 101A
Brookline, MA 02445

Put your bill number, property address, parcel ID, and type of bill you are paying on the face of your check. Do not include address changes with your payment. Address changes must be submitted to Assessing. Please use the Change of Address Form located on the Assessor’s webpage.

17. Can I pay my taxes online?

Yes, taxes may be paid online on our Invoice Cloud webpage. DO NOT use your bank’s online bill-pay system.

A non-refundable convenience fee will be charged by Invoice Cloud for their role in facilitating your online payment. The Town of Brookline receives no portion of this fee.

• The fee for using credit cards is 2.95% with a minimum charge of $1.00.
• The fee for using electronic checks is $0.40.

The convenience fee will appear on the payment page before you submit your payment for processing. It will also appear as a separate charge from the bill amount on your credit card or bank statement.

18. Can I pay my taxes over the phone?

Yes, you can call the 24-hour payment line at 844-234-3779.

19. What if I did not receive a tax bill?

Failure to receive your property tax bill does not excuse you from payment of taxes, or from the interest and fees that accrue on the outstanding balance(s). A tax bill is generated and mailed for every parcel in the Town. It is the responsibility of the property owner to pay taxes even if they did not receive a bill.

Visit our Invoice Cloud webpage and access a PDF of your bill with your account number.  Or you can contact the Treasurer/Collector at [email protected] to have a duplicate bill mailed to you. By operation of law, the name of the record owner as of January 1 of the previous fiscal year must be on the tax bill. New property owners can have their name added to the bill (shows as “c/o” on the bill) by contacting Assessing by email at [email protected] or calling (617) 730-2060.

20. How do I obtain a duplicate tax bill?

You can view your bill online on our webpage or you may contact the Treasurer/Collector by email at [email protected]. A request for a duplicate bill will not change your address for future bills. Tax bill address changes must be submitted to Assessing. Treasury does not maintain mailing addresses. Do not send address changes with your payment, please use the Change of Address Form located on the Assessor’s webpage.

21. My mortgage company pays my taxes, why did you send me a bill?

A tax bill is generated for every parcel in the Town. Please note that mortgage companies typically make tax payments from your escrow account a month before the tax due date in order to pay your taxes on time. Look at your mortgage statement a month before the tax due date and compare it with the amount the Town has billed you. If the amount the mortgage company took from your escrow account is not the amount the Town has billed you for, contact your mortgage company and inform them of their mistake.

If you want to know if your mortgage company paid your taxes, look to your mortgage statement before the due date, look to the next quarter tax bill for any outstanding or delinquent tax amounts, or contact the Treasurer/Collector at [email protected] two weeks after the due date (to allow time for all payments to be posted).

Mortgage companies and tax servicing companies receive an electronic file from the Town, select the accounts they wish to pay, and return the marked file to the Town with their remittance. The Town posts the file, updating the real estate tax accounts as paid. We do not bill mortgage companies.

22. Does the Town send a tax bill to my mortgage company?

The Town of Brookline mails tax bills to the mailing address of the property owner on file with Assessing. The Town does not send tax bills to individual mortgage companies. If your mortgage company requires a paper bill, send them the one you received. They may also contact our office at [email protected] for a duplicate bill; the fee is $0.50.

23. I paid my taxes and should not have because my mortgage company pays my taxes, what should I do?

Credit balances are generally not refunded during the middle of the fiscal year because all bills have not yet been issued or paid. A double payment or overpayment will be credited towards the next quarter tax due. If there is an overpayment on the May installment (4th quarter), or a credit balance exists after the May 1 tax installment is paid, a refund will be refunded to the record owner at the end of the fiscal year.

Please provide proof of payment via email to [email protected] 

24. I am a new owner, will the tax bill be sent to me?

Not necessarily. The assessment date is January 1. The property is legally assessed and billed to the owner as of January 1. The Town makes every effort to get new owner addresses into its system; however, sometimes it is several months before the Town receives a copy of the new deed. Please contact the Collector’s Office to request a duplicate bill. You are responsible for paying the bill whether you receive it or not.

25. I sold my property and still received a real estate tax bill. What should I do?

By operation of law, the name of the owner of record as of January 1 will appear on the tax bill for the next fiscal year (4 bills per fiscal year). If you sold your property on a date that is close to a tax due date, verify that your mortgage company did not make a tax payment on your behalf in addition to the closing attorney that handled the sale. The new owner should contact Assessing to have their name and address “added” to the tax bill in the “c/o” field of the address for the remainder of the fiscal year. You may return the bill to the Town, forward it to the new owner, or discard the bill. **Please note, you will need to remove your email information from Invoice Cloud if you have registered your account online.

26. I just bought a newly developed condominium, what do I need to know?

If you recently purchased a newly developed condominium (one unit of a two- family or three-family, or new construction for example), the Treasurer/Collector may not have your unit listed as a condo. Your property may still be assessed as a master parcel. If so, you are sharing a tax bill with your neighbors until Assessing splits the parcel and gives you your own parcel ID. Contact Assessing to determine when your unit will be assessed separately.   Refer to your unit deed for further clarification of the percentage of ownership.

27. What if my check is returned?

If your check bounces, you will be responsible for a fee of $25.00 or 1% of the check amount (whichever is higher) in addition to the amount of the check that is returned, plus any accrued interest and fees.

28. What if my payment was not credited to my account?

If you paid with your bank’s online banking and your payment is not credited to your account within two weeks, a written request for research must be accompanied by a copy of the canceled check, both front and back. Your online transaction with your bank produces a paper check without the remit portion of the tax bill. The paper check is posted manually to the bill number you provided in the account field. Fax, mail or e-mail us the copy. Fax: (617) 730-2305, Address: 333 Washington Street, Room 101A, Brookline, MA 02445, or email: [email protected].

 In the future, DO NOT use your bank’s online banking system to pay Town bills. Pay on the Treasurer/Collector’s Invoice Cloud webpage.

If you paid by check, a copy of the cancelled check must be provided along with a letter of request that we research your misapplied payment. Fax, mail or e-mail us the cancelled check copy.

If you paid by cash, the original receipt (copies not accepted) from your cash transaction must be provided along with a letter of request that we research your misapplied payment. It is best not to mail the original receipt so it does not get lost in the mail.

If you paid via the Treasurer/Collector’s  Invoice Cloud webpage, please provide a copy of the email receipt issued as a result of the online transaction. Occasionally a customer will enter the incorrect bill number and pay someone else’s bill.

If charges have been incurred they will be reviewed on a case by case basis.

29. How do I obtain my tax payments for the last calendar year for income tax purposes?

View your bills and payment history online on the Treasurer/Collector’s webpage or contact us at [email protected] for a payment history.

To mail a written request, send a $5.00 fee and a self-addressed stamped envelope (with 2 stamps) to our office. Requests are processed in the order of receipt. If you visit our office to drop off your request, please have your written request, the $5.00 fee and your self-addressed stamped envelope (2 stamps) with you when you arrive.

We will mail you the researched information at our earliest convenience, normally within 5 business days. Cashiers are primarily responsible for accepting payments and may not be able to research your payment history for you while you wait.

30. Am I eligible for a Residential Exemption?

You are eligible for a residential exemption if you owned and occupied your property as your principal residence as of January 1. An individual owner may qualify for a residential exemption on only one parcel. If you don’t see the exemption on your bill, you may obtain an application from the Assessing Office. You do not have to reapply each year.

31. I live on a limited income, what options are available to reduce my taxes?

Regardless of age or income, all property owners must pay taxes. If you or your spouse is age 65 or older, you may qualify for a tax exemption. Exemptions are also available tor disabled veterans, persons who are legally blind, and for active duty Massachusetts military members. Deferral of taxes is also an option depending on your age and income.

32. What is an Abatement?

An abatement is a reduction in a real estate valuation based on a correction to the assessed valuation. Contact Assessing for more information.

33. What is an Elderly Exemption?

An elderly exemption is a reduction in real estate taxes due based on certain age and income criteria set forth by the Commonwealth of Massachusetts. Contact Assessing for more information.

34. What is the Elderly Deferral Program?

The elderly deferral program allows the delay of payment on property tax bills. Residents must meet certain age and income criteria. Contact Assessing for more information.

35. What is a Municipal Lien Certificate?

A Municipal Lien Certificate (MLC) lists the outstanding tax and utility bill liabilities on a property at a particular point in time. Please forward a check and a self-addressed stamped envelope to the Treasurer/Collector. The cost of an MLC is $65.00 for commercial and residential properties.

36. I received a Real Estate Demand Notice, why?

Real Estate Demand Notices are the initial step towards Tax Title Foreclosure. Taxes have not been paid. If you received a Demand Notice, you should not ignore this bill.

37. I received a letter in the mail stating my taxes are overdue. What happens if I don’t pay it?

After the Real Estate Demand Bill is issued and not paid, this letter is mailed to the taxpayer as a courtesy. Failure to pay will lead to a Notice of Tax Taking Advertisement in the Brookline Tab, and a public notice posting in Town Hall and the Main Library. By operation of law, the Town must advertise and post these notices. The fee for the advertisement is added to the outstanding tax bill. If not paid, a lien is placed on the property and the fees associated with recording the lien are added to the bill. For more information, see MGL Chapter 60, Sections 37, 53, 54, 55, and 60.

38. What is Tax Title?

When real estate taxes are not paid on time and in full, a lien is placed on the property by operation of law. The Town of Brookline perfects this lien by commencing Tax Title procedures. Thereafter, an Instrument of Taking is filed at the Registry of Deeds.

Now a matter of public record, the Town’s interest in these unpaid tax dollars, interest fees, and costs constitute a recorded lien on the property. This lien is a cloud on the title. This means that when the property is refinanced or sold, the Town’s lien must be paid to have good title to the property. Usually, the lien amount (with 16% interest) is paid by the Settlement Agent/Closing Attorney.

 Upon payment of the Tax Title lien in full, a Certificate of Redemption is issued by the Town. This document must be filed at the Registry of Deeds to remove the cloud on the title. The Certificate of Redemption removes the lien and clears the title to the property. See MGL, Chapter 60, Section 53 for more information.

39. How do I get a Certificate of Redemption or a Release?

A Certificate of Redemption is given if requested after providing a legible copy of the taking, proof of payment and a $25.00 fee. Please email the Treasurer/Collector at [email protected] for assistance with takings, redemptions, and releases.

40. I received a Personal Property tax bill but no longer own a business in Brookline.

The Collector collects what the Assessor assesses. By law, we must send a tax bill. If you believe you were billed in error, please email Assessing at [email protected] or call (617) 730-2060.

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Treasurer/Collector - Refuse FAQ's

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1. Refuse Questions?

For questions regarding refuse bills, please contact their billing office at 617-730-2156. For more information, visit the Trash and Recycling webpage.

2. Where do I mail my Refuse Bill?

Payments with a remit slip (bottom portion of the bill):
Town of Brookline
P.O. Box 9105

Brookline, MA 02446-9105

You must include the bottom portion of the bill so that your account is credited correctly by our bank’s lockbox payment service.

Payments without a remit slip (bottom portion of the bill) should be mailed to our office:
Town of Brookline
Treasurer/Collector’s Office
333 Washington Street, Room 101A
Brookline, MA 02445

3. Can I pay my Refuse Bill online?

Yes, you can follow this link to pay bills online. Do not use your bank’s online bill-pay system.

A non-refundable convenience fee will be charged by Invoice Cloud for their role in facilitating your online payment. The Town of Brookline receives no portion of this fee. 

• The fee for using credit cards is 2.95% with a minimum charge of $1.00.
• The fee for using electronic checks is $0.40.

The convenience fee will appear on the payment page before you submit your payment for processing. It will also appear as a separate charge from the bill amount on your credit card or bank statement.

4. Can I pay my Refuse Bill over the phone?

Yes, you can call the 24-hour payment line at 844-234-3779.

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Treasurer/Collector - Unclaimed Property

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1. How can I check if I have unclaimed property with the town?

NOTICE OF NAMES OF PERSONS OR BUSINESSES APPEARING TO BE OWNERS OF CHECKS ISSUED BY THE TOWN OF BROOKLINE, WHICH HAVE NOT BEEN CASHED AND ARE DEEMED ABANDONED.

Attached is a compiled list of checks that have yet to be cashed that were issued by the Town of Brookline. If your name appears on the list, please reach out to us with a signed formal claim including the below information:

Name

Address

Contact information

Social security/TIN

Legible copy of driver’s license or Mass ID card.

Unclaimed Property List (pdf)

For additional questions, please contact the Treasurer’s Office at 617-730-2020 or at our address.

Brookline Town Hall

Treasurer’s Office

333 Washington Street

Brookline, MA 021445

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Treasurer/Collector - Water FAQs

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1. Water Questions?

For questions regarding water bills, please contact their billing office at 617-730-2170. For more information, visit the Water and Sewer webpage.

2. Where do I mail my Water Bill?

Payments with a remit slip (bottom portion of the bill):
Town of Brookline
P.O. Box 9103

Brookline, MA 02446-9103

You must include the bottom portion of the bill so that your account is credited correctly by our bank’s lockbox payment service.

Payments without a remit slip (bottom portion of the bill) should be mailed to our office:
Town of Brookline
Treasurer/Collector’s Office
333 Washington Street, Room 101A
Brookline, MA 02445

3. Can I pay my Water Bill online?

Yes, bills may be paid online on our webpage. Do not use your bank’s online bill-pay system.

4. Can I pay my Water Bill over the phone?

Yes, you can call the 24-hour payment line at 844-234-3779.