Show All Answers

1. Who should I call if I have sewage backup into my home?

If the sewer backs up (for example the toilet, sink, tub or washing machine) please call the Water & Sewer Department at 617-730-2175. They will dispatch personnel to assess the problem and determine if the blockage is within the public sewer main or the private sewer service. The Town is responsible for blockages within the public sewer main and the homeowner is responsible for blockages within the private sewer service.

2. Who is responsible for my sewer service line?

The homeowner is responsible for the service line from and including the connection to the public sewer main to the building and all other plumbing on private property. The Town is not responsible for making repairs to any sewer service at any residential, industrial or commercial properties.

3. Who do I contact when I have a question about my bill?

For questions regarding sewer bills, please contact the billing office at 617-730-2170. Please keep in mind that often times, high water usage is due to a problem with internal plumbing.

4. Who do I contact if there is a strong sewer odor in my area?

Sewer odors at catch basins can be caused by rotting leaves, low flow in an adjacent catch basin and inappropriate dumping of dog feces, oil, paint or other pollutants. Residents can help alleviate these odors by never dumping anything into a catch basin. Catch basins are installed to collect rainwater only.

Please call the Water & Sewer Department at 617-730-2170 to report sewer odor.

5. Who do I call to repair my sewer service? How do I know if a sewer pipe needs to be repaired?

A sewer pipe must be repaired by a Licensed Drain Layer. A list of current drain layers is available at the Water & Sewer Division Office. If the problem is in the house and needs to be repaired, the homeowner would call a plumber after calling the Water and Sewer Division.