What if my payment was not credited to my account?

If you paid with your bank’s online banking and your payment is not credited to your account within two weeks, a written request for research must be accompanied by a copy of the canceled check, both front and back. Your online transaction with your bank produces a paper check without the remit portion of the tax bill. The paper check is posted manually to the bill number you provided in the account field. Fax, mail or e-mail us the copy. Fax: (617) 730-2305, Address: 333 Washington Street, Room 101A, Brookline, MA 02445, or email: [email protected].

 In the future, DO NOT use your bank’s online banking system to pay Town bills. Pay on the Treasurer/Collector’s Invoice Cloud webpage.

If you paid by check, a copy of the cancelled check must be provided along with a letter of request that we research your misapplied payment. Fax, mail or e-mail us the cancelled check copy.

If you paid by cash, the original receipt (copies not accepted) from your cash transaction must be provided along with a letter of request that we research your misapplied payment. It is best not to mail the original receipt so it does not get lost in the mail.

If you paid via the Treasurer/Collector’s  Invoice Cloud webpage, please provide a copy of the email receipt issued as a result of the online transaction. Occasionally a customer will enter the incorrect bill number and pay someone else’s bill.

If charges have been incurred they will be reviewed on a case by case basis.

Show All Answers

1. What is the real estate tax rate and how is it calculated?
2. When are real estate taxes due?
3. What are the monthly periods covered by the real estate tax bill?
4. What is the preliminary real estate tax bill?
5. What is the actual real estate tax bill?
6. When are tax bills mailed?
7. Do you accept postmarks for payment date receipt?
8. What will happen if I do not pay my bill by the due date?
9. How do I change or update my billing address?
10. Is there a duplicate bill fee?
11. Where is the Treasurer/Collector’s Office located?
12. Where can I park when I visit Town Hall?
13. Where should I mail correspondence?
14. Does the Treasurer/Collector have an email address?
15. To whom do I make my checks payable?
16. Where do I mail my real estate tax bill?
17. Can I pay my taxes online?
18. Can I pay my taxes over the phone?
19. What if I did not receive a tax bill?
20. How do I obtain a duplicate tax bill?
21. My mortgage company pays my taxes, why did you send me a bill?
22. Does the Town send a tax bill to my mortgage company?
23. I paid my taxes and should not have because my mortgage company pays my taxes, what should I do?
24. I am a new owner, will the tax bill be sent to me?
25. I sold my property and still received a real estate tax bill. What should I do?
26. I just bought a newly developed condominium, what do I need to know?
27. What if my check is returned?
28. What if my payment was not credited to my account?
29. How do I obtain my tax payments for the last calendar year for income tax purposes?
30. Am I eligible for a Residential Exemption?
31. I live on a limited income, what options are available to reduce my taxes?
32. What is an Abatement?
33. What is an Elderly Exemption?
34. What is the Elderly Deferral Program?
35. What is a Municipal Lien Certificate?
36. I received a Real Estate Demand Notice, why?
37. I received a letter in the mail stating my taxes are overdue. What happens if I don’t pay it?
38. What is Tax Title?
39. How do I get a Certificate of Redemption or a Release?
40. I received a Personal Property tax bill but no longer own a business in Brookline.