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1. What are the standard cab rates in Brookline?

All taxi rides within the Town of Brookline are at a metered rate that is displayed on a Rate of Fare Card in the taxicab. It is $1.50 for the first 1/8 mile and then $.40 for each 1/8 mile. This means it costs $2.70 for the first 1/2 mile. There is also an idling time clock in the meter that amounts to $24 per hour of waiting time. All cabs have meters and passengers should insist on a receipt that indicates the taxi company name, driver's name, taxicab vehicle number, the total amount paid, and the date of payment. The Town of Brookline has also adopted a set of flat rate fares for destinations located outside of Brookline, available at this link: Taxicab fixed rate fare handbook. You can also contact the DPW's Engineering and Transportation Division at 617-730-2177.

If a cab driver says they do not have a receipt, you should take down the cab number, the date and the time and report it to the Brookline Police Department Hackney Officer at 617-730-2230. Passenger complaints can also be reported using the taxi cab comment card that must be available in each cab.

2. Are there other fees? Do I have to pay for tolls?

Yes, if you are traveling through the Sumner or Callahan Tunnel or Ted Williams Tunnel, there will be a $4.50 tunnel toll fee added to the metered fare. When using the Tobin Bridge, you will be responsible for an additional $3 toll fee.

3. What if the cab company doesn't respond to my call in a timely manner?

All taxi cabs are expected to respond to a request for service within 15-30 minutes of the service call. The taxi dispatch service is responsible for ensuring that a cab responds to every request for service as soon as possible, and should call you back to report any undue delays.

Complaints regarding taxi response times should be reported to the DPW - Transportation Division using the request / comment form, or by calling 617-730-2230. Complaints can also be reported using the taxi cab comment card available in each cab.

4. What if I think the driver has taken "the long way" to charge me more?

You should always get a receipt that has the cab number, driver's name, date and time, and report the incident to the Brookline Police Department Hackney Officer at 617-730-2230. Also, you can always tell the taxi driver the route you would like to travel.

5. If I lose something in a cab, what can I do?

Taxi cab drivers are obligated to turn in all lost property they find to the cab company they work for. If you remember the name of the cab company, contact them directly. You may also want to file a lost property report with the Brookline Police Department if the lost property was not found.

6. Are there any special options for senior citizens?

Yes, the Town of Brookline offers several services to help seniors access safe, reliable transportation. You can find them on our Senior Transportation Services page.