FAQs • Brookline, MA • CivicEngage

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IS THERE A FEE FOR PAY BY PHONE?: Yes. In order to offset the fees associated with the service and credit card fees, there is a $0.15 per transaction fee from Passport and a $0.50 per transaction credit card fee.

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Public Works - Engineering & Transportation - Pay By Phone 1

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1. HOW DO I USE PASSPORT/HOW DO I PAY WITH MY PHONE?: Download the Passport Parking app from the App Store or Google Play. A web version is also available. Please note: your wireless carrier’s message and data rates may apply.

2. WHAT IS THE ZONE/PARKING SPOT NUMBER AND HOW DO I FIND IT?: The zone and parking spot numbers are required to start your parking session and identifies where you are parked. You can find both numbers located on the decal on the parking meter. HINT: The entire Town of Brookline is zone 2445 and the space number is the meter number for on-street meters and the space numbers in the parking lots!

3. HOW DO I FUND A WALLET?: To fund a wallet, you must initiate your first parking session. You will have the option to load the wallet during the payment selection step. HINT: The Town of Brookline wallet provides $1.25 in free parking for every $20 loaded. So pay $20 and get $21.25!

4. WHY DOESN’T THE METER CHANGE/HOW DOES ENFORCEMENT KNOW I PAID?: Although the meter reads red/expired, Parking Control Officers will see the payment on their devices.

5. HOW DO I KNOW MY PARKING SESSION HAS STARTED?: When using the application, you will know your parking session has successfully started once you see the countdown timer on the screen.

6. IS THERE A FEE FOR PAY BY PHONE?: Yes. In order to offset the fees associated with the service and credit card fees, there is a $0.15 per transaction fee from Passport and a $0.50 per transaction credit card fee.