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1. Where is the menu located?

The menu button is the icon with the three white lines in the left-hand corner of the screen.

On the menu you will find:

2. How do I add/delete a payment card?

Login and select ‘Payment’ from the side menu. Select ‘Add Card'. Enter your new card information and check the ‘Save Payment Info’ if you wish to save this card for future use. To delete a card, select ‘Payment’ from the side menu and choose the card you wish to remove, then ‘Delete Card’.

3. How do I add another vehicle to my account?

Login and select ‘Vehicles’ from the side menu. The app will save recent license plate numbers you’ve used before too!

4. What is the difference between a verification code and my PIN number?

The verification code is a 3 digit code that verifies you have entered in the correct cell phone number or email when signing up. The PIN number is a four digit number of your choice that you will login with.

5. How do I reset my PIN?

To change your PIN you will login to the app or website and select the ‘Reset Pin’ button on the first page. It will then ask you for your current card information on your account for security reasons. If you don’t know your old card information please send an email to [email protected].

6. How do I change the email address on my account?

To change your email address you can use the app or website. Login and select ‘Profile’ from the side menu and then update your email.

For any issues you may encounter with the app contact Passport via the app. For all other questions about parking contact the Transportation Division at 617-730-2177.