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Contact your cable company 617-731-1343 for Comcast, or 800-746-4726 for RCN and provide all pertinent information about your situation.
When talking to your cable company, be sure to get the name of the people you talk with and keep copies of any correspondence from them. If you do not receive a satisfactory response, ask to speak with a supervisor.
If you are still not satisfied with the response from your cable company, you may contact Justin Casanova-Davis, Assistant Town Administrator at 617-730-2206 .
Please be sure to include your name, the name of the person on the account, your telephone number on the account, and the address. Describe the problem clearly.