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Contact your cable company 617-731-1343 for Comcast, or 800-746-4726 for RCN and provide all pertinent information about your situation.
When talking to your cable company, be sure to get the name of the people you talk with and keep copies of any correspondence from them. If you do not receive a satisfactory response, ask to speak with a supervisor.
To lodge a consumer complaint please contact the Newton/Brookline Consumer Affairs office: